Customer-Focused Sales Associate

TITAN LOGIC INC; Wilmington (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

TITAN LOGIC INC is seeking a motivated Sales Associate in Wilmington, NC to support day-to-day sales activities and assist customers throughout the purchasing process. The role focuses on understanding customer needs, providing accurate product information, asking questions, and guiding customers to appropriate options.

The ideal candidate will communicate confidently, learn new products quickly, and balance customer needs with sales objectives.

Qualifications

• High school diploma or equivalent required.
• Previous experience in sales, customer service, hospitality, or a customer-facing role preferred.
• Strong verbal and written communication skills.
• Confident and professional interpersonal style.
• Ability to understand customer needs and explain products clearly.
• Comfortable initiating and maintaining customer conversations.

Responsibilities

• Engage with prospective and existing customers to understand their needs and interests.
• Provide information about available products, services, features, and options.
• Ask relevant questions to better understand individual customer requirements.
• Recommend appropriate solutions based on customer needs and preferences.
• Explain product and service information clearly and accurately.
• Respond to customer questions throughout the sales process.
• Maintain current knowledge of company products, services, and offerings.
• Assist customers in comparing available options and making informed decisions.
• Follow up with interested customers when additional information is requested.
• Maintain organized records of customer conversations and sales activity.
• Update customer information and relevant details in company systems.
• Coordinate with team members when additional product or service information is needed.
• Prepare informational materials and resources for customer discussions.
• Maintain professional and consistent communication throughout each interaction.
• Identify common customer questions and communicate relevant observations to the team.
• Support established sales objectives and team priorities.
• Complete routine administrative tasks related to customer and sales activity.
• Participate in team meetings and provide updates on current activity.
• Follow company procedures and standards when communicating product or service information.

Skills

Excellent communication

Customer service oriented

Active listening

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM familiarity

MS Office

Job description

TITAN LOGIC INC is seeking a motivated Sales Associate in Wilmington, NC to support day-to-day sales activities and assist customers throughout the purchasing process. The role focuses on understanding customer needs, providing accurate product information, asking questions, and guiding customers to appropriate options.

The ideal candidate will communicate confidently, learn new products quickly, and balance customer needs with sales objectives.