Sales Assistant

First Community Bank; Princeton (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with employer match

Paid vacation & holidays

Job summary

First Community Bank is hiring a Sales Assistant to support the Branch Manager and Financial Advisors in establishing and maintaining client accounts. You will handle routine transactions, review paperwork, and maintain client files while delivering high-quality service to customers.

With responsibilities spanning client coordination, records management, and ongoing education for regulatory compliance, this role emphasizes accuracy, reliability, and strong communication in a community banking

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Excellent verbal and written communication and customer service skills.
• Strong organizational skills with attention to detail.

Responsibilities

• Support BM and FAs by handling account paperwork and client files.
• Answer calls and respond to customer requests and service issues.
• Coordinate business plan elements for prospecting and client retention.
• Complete continuing education to maintain licenses and registrations.
• Perform general clerical duties and assist with regulatory requirements.
• Refer clients to other bank services and ensure risk is monitored.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Bachelor’s degree in related field (preferred)

Tools

Microsoft Office

CRM software

Job description

Description

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits including health, vision, and dental insurance, 401(k) plan with employer match, life insurance, and paid vacation days, holidays, and other time off options. With over 60 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!

Description

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits including health, vision, and dental insurance, 401(k) plan with employer match, life insurance, and paid vacation days, holidays, and other time off options. With over 60 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!

The Sales Assistant assists the Branch Manager (BM) and/or Financial Advisors (FA) in the establishment and maintenance of accounts that are current to prospective clients. Within their level of experience, licensing and registration, handle routine transactions and account relationships while supporting the assigned BM and/or FAs. Provide the highest quality of service to every customer.

Duties And Responsibilities

• Support assigned BM and/or FAs by reviewing and submitting account paperwork to Broker/Dealer and/or annuity and mutual fund companies for processing and creating client files. Maintain appropriate records as required for all transactions. Follow through to confirm all elements of a transaction are successfully implemented.
• Answer telephone calls and respond to customer requests and service issues. Research customer account issues including account errors, name and address changes, dividend payment modes, and status of securities.
• Assist BM and/or FAs with coordination of business plan elements for prospecting to secure new clients such as coordinating strategic partner seminars or branch meetings and regular and consistent communications such as direct mail campaigns and scheduling review meetings to help retain existing clients.
• Complete all required continuing education such as Bank, Broker/Dealer, and regulatory agencies on time to keep all licenses and Broker/Dealer status current.
• Perform general clerical duties including typing of general correspondence, making copies, ordering supplies, filing and other special assignments, and projects as assigned.
• Complete continuing education as required by professional designations and to meet licensing and regulatory requirements.
• Refer clients to other bank services.
• Understand, report, respond to, manage, and monitor the risk encountered daily as required by First Community Bank’s Risk Management Program.
• Ensure compliance with regulatory laws and Company policies and procedures.
• Complete training, as assigned, within the expected timeframes.
• All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.
  
  

Requirements

• High school diploma or equivalent
• Bachelor’s degree in related field or equivalent education and work related experience preferred
• Two years of related experience preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Proven record of delivering outstanding customer service
• Demonstrated proficiency using common office software and systems
• Ability to sit in front of a computer for extended periods of time
• Ability to travel, occasionally overnight
• The salary range is based on market data associated with the position and where the pay rate falls within the range is commensurate with experience, education, and other qualifications.