Sales Assistant

Feldman Automotive; Novi (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Feldman Automotive in Novi, Michigan, is seeking a Sales Assistant to support the product specialist by assisting customers and managing paperwork, ensuring a smooth sales process.

The ideal candidate will possess strong communication and customer service skills, along with a high school diploma. Responsibilities include greeting customers, answering inquiries about vehicles and financing, and helping prepare vehicles for test drives.

Qualifications

• Excellent verbal and written communication skills are essential for interacting with customers and colleagues.
• A strong customer service orientation is crucial for building rapport and resolving customer issues.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using CRM software and other dealership systems.
• A good understanding of vehicles, financing options, and dealership policies is helpful.
• Ability to work collaboratively with sales representatives and other team members.
• Previous experience in a similar role is preferred.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Answer customer questions about vehicles, financing, and the sales process.
• Help customers find the right vehicle by understanding their needs and preferences.
• Assist sales representatives with managing customer inquiries and follow-ups.
• Process paperwork, including sales orders, contracts, and financing applications.
• Maintain accurate records of customer interactions and sales data.
• Coordinate with other departments to ensure a smooth customer experience.
• Prepare vehicles for test drives and ensure they are clean and presentable.
• Follow up with customers after their purchase to ensure satisfaction.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Computer Skills

Product Knowledge

Teamwork

Education

High School Diploma or Equivalent

Tools

CRM software

Job description

Description

A sales assistant supports the product specialist by assisting customers, managing paperwork, and ensuring a smooth sales process, while also maintaining a professional and welcoming environment.

Requirements

• Customer Interaction:
  • Greet and assist customers in a friendly and professional manner.
  • Answer customer questions about vehicles, financing, and the sales process.
  • Help customers find the right vehicle by understanding their needs and preferences.
  • Prepare vehicles for test drives and ensure they are clean and presentable.
• Sales Support:
  • Assist sales representatives with managing customer inquiries and follow-ups.
  • Process paperwork, including sales orders, contracts, and financing applications.
  • Maintain accurate records of customer interactions and sales data.
  • Coordinate with other departments (e.g., finance, service) to ensure a smooth customer experience.
• General Office Tasks:
  • Answer phones and manage customer inquiries.
  • Maintain a clean and organized showroom and office.
  • Manage inventory and track vehicle availability.
  • Prepare reports and documents as needed.
• Other Duties:
  • Assist with special events and promotions.
  • Follow up with customers after their purchase to ensure satisfaction.
  • Maintain a positive and professional attitude.

Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and colleagues.
• Customer Service Skills: A strong customer service orientation is crucial for building rapport and resolving customer issues.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Computer Skills: Proficiency in using CRM software and other dealership systems.
• Product Knowledge: A good understanding of vehicles, financing options, and dealership policies is helpful.
• Teamwork: Ability to work collaboratively with sales representatives and other team members.
• High School Diploma or Equivalent:
• Previous experience in a similar role is preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.