SALES ASSISTANT

ST JOHN KNITS INC; Dallas (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

ST JOHN KNITS INC. seeks a Sales Assistant to support the Wardrobe Specialist and deliver the renowned St. John experience to clients. You will assist with sales, client service, and related administrative duties to ensure exceptional in-store service.

Maintain merchandise, replenish floor stock, and participate in alterations-related processes when required. A strong focus on relationship selling and professional, polished interactions with clients and team members is essential.

Qualifications

• Client-focused service experience is essential.
• Strong communication and interpersonal skills required.
• Demonstrates professionalism and integrity at all times.
• Proactive, organized, and detail-oriented approach.
• Ability to adapt to varied hours to support business needs.
• Familiarity with luxury client expectations and product knowledge.
• Proficient in MS Office and POS systems.

Responsibilities

• Support the Boutique with all aspects of sales, including client service and administrative tasks.
• Assist Wardrobe Specialist by securing merchandise and replenishing floor stock.
• Display strong relationship-selling skills to help achieve sales goals.
• Maintain professionalism in communication with clients, peers, and management.
• Assist with Alteration/Blocking processes per company standards.
• Provide coverage for Wardrobe Specialist during absences as needed.
• Stay informed on product knowledge and fashion trends to enhance service.
• Uphold brand values and standards in all client interactions.

Skills

Client Focus

Communication

Honesty & Integrity

Initiative

Organization

Professionalism

Results Orientated

Solutions Orientated

Teamwork

Time Management

Understanding of the luxury client

Flexibility to varied hours

PC skills

Tools

Word

Excel

Microsoft Outlook

POS systems

Job description

The Sales Assistant is responsible for supporting the Wardrobe Specialist by providing the “St. John Experience” level of service to all internal and external clients, while upholding Brand Values and Standards.

Responsibilities

• The Sales Assistant’s primary function is to support the Boutique with all aspects of sales, including client service and administrative elements related to selling and non-selling
• Support primary Wardrobe Specialist with the sales by securing necessary merchandise, place merchandise back in designated area on sales floor, as well as replenishing sold merchandise on the floor
• Consistently demonstrates Relationship Selling Skills to support primary Wardrobe Specialist to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management
• Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
• Demonstrates proper etiquette when communicating with internal and external clients (i.e
• in-person, phone, e-mail, and written communication)
• Complete the Alteration/Blocking processes in accordance to Company standards (i.e
• complete paperwork, follow up to ensure alterations are completed within appropriate timeframe, receive altered merchandise into store, and make follow-up calls with client)
• Support and assist clients in primary Wardrobe Specialists absence if needed
• Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends
• Remain current and knowledgeable in all aspects of primary Wardrobe Specialists top clientele in order to provide excellent and personalized customer service
• Assists in maintaining primary Wardrobe Specialists client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
• Sends Company initiated mailings for primary Wardrobe Specialists clients: Catalogs, invitations, sale cards, etc. as needed
• Log COG’s for primary Wardrobe Specialist each month for corporate report
• Understands and performs all POS functions accurately, professionally and within Company Guidelines
• Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies – as needed
• Actively contributes to non-selling activities (i.e
• primary Wardrobe Specialist go backs, clean up, compliance, etc.)
• Demonstrates high level of quality in work, attendance and appearance
• Actively participates in Monthly Touch Bases and follow-ups
• Attends all required Store Meetings and Events as needed
• Maintains standards of cleanliness and organization
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adhere to Timekeeping procedures
• Adhere to local, state, and federal law
• Additional responsibilities assigned by supervisor related to your position/department
• Ability to be flexible and willing to work extended hours when necessary
• Ability to work varied hours, nights, days and weekends to support the business needs
• This position does not have supervisory responsibilities
• Interacts with all levels throughout organization including employees and outside vendors

MINIMUM QUALIFICATIONS:

• Client Focus
• Communication
• Honesty and Integrity
• Initiative
• Organization
• Professionalism
• Results Orientated
• Solutions Orientated
• Teamwork
• Time ManagementThoroughness
• Understanding of the luxury client
• Ability to work varied hours: nights, days and weekends to support the business needs
• Good computer skills: Word, Excel, Microsoft Outlook and POS systems

PHYSICAL DEMANDS:

• In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Standing, walking and squatting the majority of the work shift
• Ability to climb ladders or stairs Required to lift, move and carry up to 40 pounds
• Ability to read, count and write to accurately complete all documentation and reports
• Must be able to see, hear and speak in order to communicate with employees and other customers
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms