Sales Assistant

MillerKnoll, Inc.; Chicago (IL); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Holidays

Life Insurance

Disability Insurance

Equity awards

Job summary

MillerKnoll, Inc. seeks a Sales Assistant for the Holly Hunt showroom in Chicago to provide administrative, operational, and client-facing support to Sales Associates.

This role is a key liaison between clients, the Corporate Office, outside sales partners, and vendors, assisting from initial inquiry through fulfillment. The ideal candidate is highly organized, detail-oriented, and proactive, with experience in luxury retail or design environments.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-2 years of experience in a retail, showroom, design, or client service environment; luxury brand experience preferred.
• Strong organizational skills with the ability to multitask and manage competing priorities.
• Excellent written and verbal communication skills.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Serve as a first contact for inbound client inquiries and route to the appropriate Sales Associate.
• Greet clients in the showroom and provide a welcoming, professional experience.
• Assist clients in the showroom and via phone or email as needed.
• Support Sales Associates with quotes, order entry, and ongoing order management.
• Review orders for accuracy, completeness, and policy compliance prior to submission.
• Process client payments, including deposits and credit card transactions, and release orders per procedures.
• Submit COM ID forms to vendors as required.
• Track approvals for SFAs, DFAs, and CFAs; manage post-order updates.
• Coordinate freight logistics and delivery requirements; maintain weekly order status reports.
• Expedite priority orders with the Client First team; monitor balance-due notices.
• Provide shipment tracking updates and delivery confirmations to clients.
• Prepare and submit refund requests for overpayments.
• Support showroom initiatives like mailers and client communications.

Skills

Communication

Organization

Multitasking

Customer service

Education

Bachelor's degree or equivalent experience

Tools

Outlook

Word

Excel

Job description

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefs-that well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Position Profile

The Sales Assistant plays a vital role in the daily operations of the Holly Hunt showroom, providing administrative, operational, and client-facing support to Sales Associates. Serving as a central point of coordination between clients, the Corporate Office, outside sales partners, and vendor partners, this position supports the full lifecycle of client orders-from initial inquiry through fulfillment.

The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to manage multiple priorities while delivering a polished and service-driven client experience consistent with a luxury brand.

Primary Responsibilities

Client & Sales Support

• Serve as a first point of contact for inbound client inquiries, professionally handling and routing calls to the appropriate Sales Associate
• Greet and acknowledge all clients entering the showroom, ensuring a welcoming and professional experience
• Assist clients in the showroom and via phone or email, as needed
• Support Sales Associates with quote preparation, order entry, and ongoing order management

Order Management & Processing

• Review all orders to ensure accuracy, completeness, and compliance with internal policies prior to submission
• Process client payments, including deposits and credit card transactions, and release orders in accordance with company procedures
• Prepare, verify, and submit COM ID forms to vendors as required
• Track, follow up on, and update approvals for SFAs, DFAs, and CFAs
• Manage post-order updates, including ship-to changes and expedited or revised freight requests

Logistics & Reporting

• Coordinate freight logistics by confirming shipping details, freight charges, and delivery requirements
• Run and maintain weekly order status reports, proactively managing open orders and communicating estimated completion dates (ECDs) and requested delivery dates (RDDs) to clients and sales staff
• Review order hold reports and collaborate with internal teams to resolve issues and move orders forward
• Expedite priority and time-sensitive orders in partnership with the Client First team
• Monitor and follow up on balance-due notices to ensure timely payment collection
• Provide proactive shipment tracking updates and delivery confirmations to clients
• Prepare and submit refund requests for overpayments as needed

Showroom Operations & Team Support

• Contribute to overall showroom coverage, including breaks and peak business periods
• Pull product samples, tear sheets, and conduct fabric searches to support sales and client requests
• Assist with showroom initiatives such as mailers, e-blasts, and other client communications

Minimum Qualifications

• Bachelor's degree or equivalent experience required
• 1-2 years of experience in a retail, showroom, design, or client service environment; luxury brand experience preferred
• Strong organizational skills with the ability to multitask and manage competing priorities

Excellent written and verbal communication skills

• High attention to detail and commitment to accuracy
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to lift up to 20-50 pounds as needed

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities.

Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.

Here, you can bring your whole self to work.

We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.

This organization participates in E-Verify Employment Eligibility Verification.

Compensation range for this role is $58,000.00 - $60,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Vacation and Parental Leave)
• Holidays
• 401(k)
• Short/Long Term Disability
• Other special perks reserved for our associates

MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.