Sales Assistant

Knoll Inc.; Chicago (IL); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan

Paid time off and holidays

Job summary

MillerKnoll in the United States seeks a showroom and client services associate to greet clients, route inquiries, assist in showroom and via phone or email, and support sales with quotes and orders.

You will manage orders, process payments, track shipments, coordinate logistics, and maintain weekly status reports, ensuring timely delivery and excellent customer experience.

Qualifications

• Minimum qualifications listed include a Bachelor's degree or equivalent experience.
• 1-2 years in retail/showroom/design/client service preferred.
• Strong communication and organizational skills with attention to accuracy.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Serve as a first point of contact for inbound client inquiries and route to Sales Associates.
• Greet showroom clients and provide a welcoming, professional experience.
• Assist clients in-showroom and via phone/email; support quotes, orders and order management.
• Review and process orders for accuracy and compliance; manage payments and releases.
• Coordinate freight/logistics, track shipments, and provide updates to clients and staff.
• Maintain weekly order status reports and communicate expected delivery dates (RDDs) and completion dates.

Skills

Excellent written and verbal comms

Strong organizational skills

Attention to detail

Microsoft Office proficiency

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

POSITION PROFILE

Primary Responsibilities

Client & Sales Support

• Serve as a first point of contact for inbound client inquiries, professionally handling and routing calls to the appropriate Sales Associate
• Greet and acknowledge all clients entering the showroom, ensuring a welcoming and professional experience
• Assist clients in the showroom and via phone or email, as needed
• Support Sales Associates with quote preparation, order entry, and ongoing order management

Order Management & Processing

• Review all orders to ensure accuracy, completeness, and compliance with internal policies prior to submission
• Process client payments, including deposits and credit card transactions, and release orders in accordance with company procedures
• Prepare, verify, and submit COM ID forms to vendors as required
• Track, follow up on, and update approvals for SFAs, DFAs, and CFAs
• Manage post-order updates, including ship-to changes and expedited or revised freight requests

Logistics & Reporting

• Coordinate freight logistics by confirming shipping details, freight charges, and delivery requirements
• Run and maintain weekly order status reports, proactively managing open orders and communicating estimated completion dates (ECDs) and requested delivery dates (RDDs) to clients and sales staff
• Review order hold reports and collaborate with internal teams to resolve issues and move orders forward
• Expedite priority and time-sensitive orders in partnership with the Client First team
• Monitor and follow up on balance-due notices to ensure timely payment collection
• Provide proactive shipment tracking updates and delivery confirmations to clients
• Prepare and submit refund requests for overpayments as needed

Showroom Operations & Team Support

• Contribute to overall showroom coverage, including breaks and peak business periods
• Pull product samples, tear sheets, and conduct fabric searches to support sales and client requests
• Assist with showroom initiatives such as mailers, e-blasts, and other client communications

Minimum Qualifications

• Bachelor's degree or equivalent experience required
• 1-2 years of experience in a retail, showroom, design, or client service environment; luxury brand experience preferred
• Strong organizational skills with the ability to multitask and manage competing priorities
• Excellent written and verbal communication skills
• High attention to detail and commitment to accuracy
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to lift up to 20-50 pounds as needed

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $58,000.00 - $60,000.00.

Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors.

You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.