Sales and Training Manager - Membership

Walmart; Palm Desert (CA); On-site; USD 69,000 - 79,000; Full time

Job summary

Join a leading company as a Membership Representative in Palm Desert, where you will engage with members, promote memberships, and train associates. This role is vital for membership growth and requires a sales background along with strong leadership skills. Enjoy benefits like competitive pay, performance bonuses, and education assistance.

Benefits

Competitive pay

Performance bonuses

Health insurance

401(k)

Stock purchase

Paid time off

Education benefits

Qualifications

• Strong background in sales/retail, preferably with B2B experience.
• Experience in training and leading sales teams.
• Capability to multitask and maintain member satisfaction.

Responsibilities

• Drive membership growth and customer engagement.
• Provide exceptional service and training to associates.
• Maintain a clean environment and respond to member inquiries.

Skills

Sales

Leadership

Multitasking

Customer Service

Training

Problem Solving

Education

Bachelor’s degree in business, communications or related field

4 years’ experience in sales/retail

Job description

Membership Representative

Are you someone who thrives in fast-paced environments and has a strong sales background? Our Membership Representative is a salaried role at Sam’s Club. We seek friendly individuals passionate about teaching and training associates at registers, self-checkouts, club pick-up, and more. You will engage current members to utilize their benefits and develop business-to-business relationships to grow membership. The role can be fast-paced, especially during evenings, weekends, and holidays, requiring multitasking such as visiting businesses, training, and supporting events. Our associates find this work rewarding as part of a large team with a common goal: happy, satisfied members.

Ideal candidates will:

• Thrive in fast-paced environments
• Be multitaskers at heart
• Enjoy teaching and training peers on selling practices, communicating goals, and providing feedback
• Have leadership qualities and experience in directing sales teams to exceed expectations
• Prioritize member satisfaction
• Can stand for long periods assisting members efficiently
• Be problem solvers who tackle obstacles proactively

Responsibilities include:

• Maintaining a positive attitude and greeting members
• Influencing team performance without direct supervision
• Providing exceptional customer service and maintaining a clean, member-ready area
• Lifting and carrying merchandise up to 15 lbs

This role is a great starting point for development at Sam’s Club. Apply now!

The above description provides a general overview of the role. A full job description will be available during the hiring process.

What you'll do...

• Drive membership growth by communicating goals, results, and feedback
• Update signage and marketing materials related to membership programs
• Complete required documentation
• Engage members through cross-functional collaboration to identify training needs
• Provide information on membership benefits and promote company products/services
• Teach associates to process and sell memberships, upgrades, and credit accounts
• Communicate membership events and assist with membership plans to meet sales targets
• Educate members on types, programs, and benefits
• Identify and match member needs with appropriate solutions
• Respond to questions and encourage renewals
• Support member account decisions and demonstrate exemplary workload execution
• Build relationships with stakeholders and support team goals
• Ensure compliance with policies and support company values of respect, integrity, service, and excellence
• Lead by example, promote a culture of belonging, and develop talent
• Make data-driven decisions, adapt to change, and pursue continuous improvement

Benefits include competitive pay, performance bonuses, health insurance, 401(k), stock purchase, paid time off, and more. Education benefits through Live Better U are available, covering tuition, books, and fees.

The annual salary range is $69,000 - $79,000, with additional bonuses and potential regional pay adjustments.

Minimum Qualifications...

Bachelor’s degree in business, communications, or related field, or 4 years’ experience in sales/retail. At least 1 year of B2B sales experience.

Preferred Qualifications...

Optional qualifications include additional sales experience, leadership skills, or related industry experience. No specific preferred qualifications are listed.

Location

34220 Monterey Ave, Palm Desert, CA 92211-2096, United States