Sales and Services Leader

SEPHORA; Folsom (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Sephora in Folsom, CA is seeking a Sales and Services Leader to oversee the sales floor, coach staff, and ensure an elevated client experience. This full-time, on-site role partners with store leadership to drive customer satisfaction and achieve sales and operational targets.

The role requires strong supervisory skills, a focus on client-centered interactions, and the ability to train and motivate teams in a fast-paced retail environment, including evenings, weekends, and holidays.

Qualifications

• Strong supervisory skills with team oversight and performance support.
• Proven ability to drive customer satisfaction through exceptional client service.
• Experience in customer service environments, ideally in retail or beauty with client-centered interactions.
• Ability to train, coach, and motivate team members to meet service and sales goals.
• Excellent communication skills, including clear, respectful, and inclusive verbal and written communication.
• Previous retail or hospitality leadership experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Comfort working in a fast-paced, on-site environment and standing for extended periods.
• Demonstrated commitment to diversity, equity, and inclusion and alignment with Sephora’s values.

Responsibilities

• Supervise staff and manage service priorities to deliver exceptional client experiences.
• Coach and support team members with real-time feedback and training.
• Resolve client concerns and partner with store leadership to meet sales targets and operations goals.
• Maintain visual standards and promote Sephora’s values of inclusivity and empowerment.
• Contribute to a positive, high-performing store culture.

Skills

Supervisory skills

Customer service excellence

Communication skills

Team coaching

Retail leadership

Job description

Company Description

Sephora is a world-leading prestige beauty retailer, offering over 500 brands and the Sephora Collection across fragrance, makeup, skincare, haircare, and more. With more than 3,200 stores and 20 offices in 35 markets, Sephora fosters a culture of innovation, collaboration, and continuous learning. Team members are encouraged to grow their careers, build expertise in products and ingredients, and create joyful client experiences. Sephora’s values focus on inclusion, diversity, authenticity, and positive change within the beauty industry. Joining Sephora means becoming part of a caring global community where individuals and clients are empowered to celebrate their unique beauty.

Role Description

The Sales and Services Leader is a full-time, on-site role based in Folsom, CA. This role oversees the sales floor to ensure an elevated client experience, driving customer satisfaction through personalized service, product expertise, and efficient store operations. The Sales and Services Leader coaches and supports team members, providing real-time feedback, training, and guidance to reinforce service standards and selling behaviors. Daily responsibilities include supervising staff, managing service priorities, resolving client concerns, and partnering with store leadership to meet sales targets and operational goals. The role also involves maintaining visual standards, promoting Sephora’s values of inclusivity and empowerment, and contributing to a positive, high-performing team culture.

Qualifications

• Strong supervisory skills, including team oversight, delegation, and performance support.
• Proven ability to drive customer satisfaction through exceptional client service and relationship building.
• Experience in customer service environments, ideally in retail or beauty, with a focus on client-centered interactions.
• Ability to train, coach, and motivate team members to meet service and sales goals.
• Excellent communication skills, including clear, respectful, and inclusive verbal and written communication.
• Previous retail or hospitality leadership experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Comfort working in a fast-paced, on-site environment and standing for extended periods.
• Demonstrated commitment to diversity, equity, and inclusion and alignment with Sephora’s values.