Sales and Service Leader

SEPHORA; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Sephora El Paso is seeking a Sales and Service Leader to drive sales performance and deliver exceptional client service on the sales floor. This full-time, on-site role supports supervisors, coaches team members, and models best-in-class engagement to create a welcoming store environment.

You will monitor service levels, assist with merchandising, communicate goals, and collaborate with leadership to ensure a diverse, inclusive experience for clients and colleagues; flexibility to work evenings,

Qualifications

• Must have supervisory experience guiding store teams and driving performance.
• Strong focus on customer service, delivering personalized solutions.
• Experience coaching staff on product knowledge and service standards.
• Excellent communication skills for cross-team collaboration.
• Retail or beauty industry experience, leadership preferred.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Oversee daily store operations related to service standards.
• Coach and train team members; model best-in-class engagement.
• Monitor service levels and support merchandising and promotions.
• Communicate goals and priorities to staff and leadership.
• Collaborate with leadership to foster a welcoming, inclusive environment.
• Assist in resolving client concerns to maintain high satisfaction.

Skills

Supervisory

Customer Service

Training

Communication

Retail Experience

Flexible Schedule

Diversity & Inclusion

Education

High school diploma or equivalent

Job description

Company Description

Sephora is a global leader in prestige beauty retail, offering an extensive selection of more than 500 brands and the Sephora Collection across fragrance, makeup, haircare, skincare, and more. With 3,200 stores and 20 offices in 35 markets, Sephora fosters a workplace where people innovate, collaborate, and grow as product and brand experts. The company is guided by values that encourage leadership, imagination, and continuous development, supporting team members in building fulfilling career paths. Sephora champions diversity, inclusion, and authenticity, creating spaces where 50,000 colleagues and 74 million loyal customers can celebrate their unique beauty. Joining Sephora means becoming part of a caring community and contributing to positive change in the beauty industry.

Role Description

The Sales and Service Leader is a full-time, on-site role based in El Paso, TX, responsible for driving sales performance and delivering outstanding client service on the sales floor. This role oversees daily store operations related to service standards, supports supervisors in managing team productivity, and ensures that clients receive personalized, knowledgeable assistance with products and services. The Sales and Service Leader coaches and trains team members, models best-in-class customer engagement, and helps resolve client concerns to maintain high customer satisfaction. Day-to-day responsibilities include monitoring service levels, supporting merchandising and promotional activities, communicating goals and priorities, and collaborating with leadership to create a welcoming and inclusive store environment.

Qualifications

• Candidates should possess strong Supervisory Skills, including the ability to guide, motivate, and support store team members.
• Candidates should possess a focus on Customer Service and Customer Satisfaction, consistently delivering attentive, personalized, and solutions-oriented support.
• Candidates should possess Training capabilities, including coaching team members on service standards, product knowledge, and store procedures.
• Candidates should possess excellent Communication skills, with the ability to share feedback clearly, listen actively, and collaborate across teams.
• Previous retail or beauty industry experience, preferably in a leadership or key-holder role, is highly beneficial.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.
• Demonstrated commitment to diversity, inclusion, and creating a welcoming environment for clients and colleagues.
• High school diploma or equivalent; additional education or certifications in business, retail management, or beauty are a plus.