Sales and Service Technician

Bridgestone Americas, Inc.; Plano (TX); On-site; USD 22,041 - 32,924; Full time

Benefits offered by this job

Medical, Dental, and Vision starting day 1

Paid vacation and holidays

401(k) match

On-the-job training and company-funded ASE certifications

Flexible work schedule

Job summary

Bridgestone Americas, Inc. is looking for a Retail Sales and Service Technician in Plano, Texas. This hybrid role focuses on delivering excellent customer service while performing essential vehicle services, creating a key pipeline for future career growth within Firestone Complete Auto Care.

The ideal candidate will engage with customers, learn all aspects of store operations, and flex between customer service and vehicle service tasks. Training, certifications, and a flexible schedule offered.

Qualifications

• Must possess a valid automobile driver’s license.
• Ability to learn and operate store systems.
• Customer service experience preferred.

Responsibilities

• Provide customer service and sales support.
• Perform basic vehicle service tasks.
• Assist in store operations such as inventory and displays.

Skills

Customer service mindset

Ability to learn basic vehicle service tasks

Store operations skills

Education

High School Diploma or equivalent

Job description

Position Summary

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career‑growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry‑level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.

Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.

Pay Range: $16.00 - $23.90

Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

Responsibilities

• Customer service, sales, customer issue resolution – 75%.
• Basic vehicle service tasks (oil, tires, fluids) – 25%.
• Store operations: opening/closing, inventory, displays – as needed.
• May assist Manager or act as Manager‑On‑Duty in certain circumstances or to support development.
• Learn all aspects of store operations and flex between front/back shop tasks.

Minimum Qualifications

• High School Diploma or equivalent.
• Valid automobile driver’s license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Preferred Qualifications

• 2‑year degree or non‑traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
• Previous consumer retail sales experience.
• Previous automotive experience a plus.
• Previous management/supervisory experience a plus.

Benefits

• Medical, Dental, and Vision – Starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On demand pay (daily pay) program available.
• Corporate Social Responsibility activities.
• Onboarding experience to ensure a smooth transition.
• Opportunity to develop and grow through training and regular mentorship.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and long‑term well‑being.
• Diverse and inclusive team.

EEO Statement

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.