Sales and Service Technician

Bridgestone Americas, Inc.; Odenton (MD); On-site; USD 24,245 - 36,217; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE

Flexible work schedule

401(k) match

On demand pay

Job summary

Bridgestone Americas, Inc. in Odenton, MD seeks a Retail Sales and Service Technician (SST) for Firestone Complete Auto Care. This hybrid role blends customer service with basic vehicle services and store operations to ensure customer satisfaction through timely completion of services.

You will learn all aspects of store operations and flex between front and back shop tasks, with pay ranging from $17.60 to $26.29 per hour and opportunities for growth and ASE certifications.

Qualifications

• High School Diploma or equivalent is required.
• Valid automobile driver’s license is required.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Responsibilities

• Customer service, sales, customer issue resolution – 75%.
• Basic vehicle service tasks, oil, tires, fluids – 25%.
• Store operations, opening/closing, inventory, displays – as needed.
• May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
• Learn all aspects of store operations and flex between front/back shop tasks.

Skills

Customer service

Vehicle service basics

Store systems

Education

High School Diploma or equivalent

Tools

Point-of-sale systems

Job description

Position Summary

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career‑growth within Firestone Complete Auto Care.

This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry‑level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.

Successful individuals will learn all aspects of store operations and effectively flex between interacting with customers and efficiently completing basic vehicle service tasks as required.

Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

Pay Range: $17.60 – $26.29

Responsibilities

• Customer service, sales, customer issue resolution – 75%.
• Basic vehicle service tasks, oil, tires, fluids – 25%.
• Store operations, opening/closing, inventory, displays – as needed.
• May assist Manager or act as Manager‑On‑Duty in certain circumstances or to support development.
• Learn all aspects of store operations and flex between front/back shop tasks.

Minimum Qualifications

• High School Diploma or equivalent.
• Valid automobile driver’s license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Preferred Qualifications

• 2‑year degree or non‑traditional education through training program completion, certification, or other exhibiting the growth mindset.
• Previous consumer retail sales experience.
• Previous automotive experience – a plus.
• Previous management/supervisory experience – a plus.

Benefits

• Medical, Dental and Vision – Starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On demand pay (daily pay) program available.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Equal Employment Opportunity

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.