Sales and Service Technician

Bridgestone Americas, Inc.; Columbus (OH); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Sales and Service Technician to join their dynamic team. This hybrid role offers a unique opportunity to engage with customers while performing essential vehicle services. As a key player in store operations, you'll assist in providing top-notch customer service and support the growth of the business. With a focus on professional development, this position allows for career advancement within a supportive environment. Enjoy competitive pay, comprehensive benefits, and a flexible work schedule while contributing to a mission that values teamwork and integrity.

Benefits

Medical, Dental, and Vision insurance

Paid vacation and holidays

On-the-job training

Company-funded ASE certifications

Flexible work schedule

401(k) match

On-demand pay program

Qualifications

• Customer service orientation and a growth mindset are essential.
• Ability to learn and perform basic vehicle service tasks.

Responsibilities

• Customer service, sales, and issue resolution comprise 75% of the role.
• Perform basic vehicle service tasks like oil changes and tire replacements.

Skills

Customer Service Orientation

Basic Vehicle Service Tasks

Sales Skills

Store Operations

Education

High School Diploma or equivalent

Two-year degree or equivalent training

Tools

Store Systems

Job description

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations offers a great environment to build a career. When you represent the Bridgestone name, you are a valued teammate, contributing to our mission to Serve Society with Superior Quality. We provide competitive pay, formal training, performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan. We believe in supporting our people to bring their whole selves to work and in fostering a diverse team that reflects the world we serve.

Position Summary

The retail Sales and Service Technician (SST) is a hybrid role serving as a key pipeline for future career growth within Firestone Complete Auto Care. This role involves assessing customer needs, recommending products or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of tasks. Successful individuals will learn all aspects of store operations and can flex between customer interaction and vehicle service tasks.

Pay Range: $15.50 - $23.20

Responsibilities

Hybrid Role

• Customer service, sales, issue resolution – 75%.
• Basic vehicle service tasks such as oil changes, tire replacements, and fluid checks – 25%.
• Store operations, including opening/closing, inventory management, and displays, as needed.

Growth and Career Development

• Assist the Manager or act as Manager-On-Duty when needed, supporting development.
• Learn all aspects of store operations and switch between front and back shop tasks.

• High School Diploma or equivalent.
• Valid automobile driver’s license.
• Customer service orientation and a growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to operate store systems.

Preferred Qualifications

• Two-year degree or non-traditional education through training, certification, or other growth-oriented programs.
• Previous retail sales experience.
• Automotive experience is a plus.
• Management or supervisory experience is a plus.

Benefits

• Medical, Dental, and Vision insurance starting day 1.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.

Our Values

• Professional Development: Resources to help you grow at any career stage.
• Community Involvement: Engaging with local communities and giving back.
• Integrity & Teamwork: Doing things right, always, together.