Sales and Service Supervisor

AVALON BAY COMMUNITIES, Inc.; Burbank (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

AvalonBay Communities seeks a Sales and Service Supervisor to lead leasing operations and enhance the apartment living experience. This role involves setting sales goals, coaching staff, and ensuring high customer satisfaction. Join a company committed to innovation and excellence in property management.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid vacation and holidays

Tuition reimbursement

Stock purchase plan

20% discount on apartment homes

Qualifications

• 1-3 years of multifamily or related experience in hotel, retail, or restaurant environments.
• At least 1 year of supervisory or training experience.

Responsibilities

• Assist in setting community sales goals and motivate leasing consultants.
• Lease apartment homes and manage prospect leads.
• Address customer service concerns promptly.

Skills

Customer Service

Leadership

Sales

Education

High school diploma or GED

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Overview

Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work.

The Role

Are you ready to lead an exceptional leasing team and revolutionize the apartment living experience? AvalonBay Communities is not just managing properties; we are pioneering exceptional living experiences. If you are an accomplished property management professional with a passion for innovation and excellence, your next career move is here.
We are seeking a Sales and Service Supervisor (Assistant Community Manager) to spearhead our office operations, set new standards for quality, and ensure our residents experience luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here!

The Sales and Service Supervisor is responsible for assisting the Community Manager in maintaining and executing an effective sales and marketing strategy, ensuring positive customer experiences, and coaching leasing consultants to meet community goals. This role involves leadership to create a better place to live and work.

Additional Responsibilities

1. Assist in setting community sales goals and motivate leasing consultants to achieve them.
2. Lease apartment homes; manage and convert prospect leads; educate residents and prospects on community information.
3. Address and resolve customer service concerns promptly to ensure high satisfaction and loyalty.
4. Support the development and monitoring of programs to maximize revenue, control expenses, and improve customer experience.
5. Assist residents during move-in, lease renewals, move-outs, and transfers.
6. Visit competitive communities to stay informed on market conditions.
7. Plan and execute resident activities and events to foster community connections.
8. Follow all policies and procedures to ensure compliance with laws, especially fair housing regulations.

Qualifications

• 1-3 years of multifamily or related experience in hotel, retail, or restaurant environments.
• At least 1 year of supervisory or training experience.
• High school diploma or GED required; bachelor’s degree preferred.
• Proficiency in administrative software and Microsoft Office Suite.

How AvalonBay Supports You

We value our teams and offer:

• Comprehensive benefits including health, dental, vision, 401(k), paid vacation and holidays, tuition reimbursement, stock purchase plan, and more. Benefits
• Growth opportunities through achievement and internal promotion.
• Recognition programs celebrating efforts and successes.
• A 20% discount on our apartment homes.
• A culture rooted in our core values: Integrity, Caring, and Continuous Improvement.

Additional Info

AvalonBay is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants regardless of background or protected status. We do not discriminate and will consider qualified applicants with criminal histories in accordance with the law.

Applications are accepted on an ongoing basis. Please ensure you do not include or submit information related to age, birth date, or education dates, as AvalonBay does not require this information.

For California residents, applying signifies acceptance of the California Personnel Privacy Notice.