Sales and Service Specialist

Hertz; Fresno (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Up to 40% off Hertz rentals

Medical, Dental & Vision plans

401(k) employer matching

Paid parental leave

Employee Assistance Program

Job summary

Hertz is seeking a Sales and Service Specialist, TNC in Fresno to deliver the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

You will handle reservations, rentals, vehicle preparation, and customer inquiries with a focus on service quality and revenue opportunities, working in a fast-paced environment with strong teamwork.

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail oriented.
• Must have a valid driver’s license with an acceptable driving record.
• Fluent in English; other languages encouraged.

Responsibilities

• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles.
• Assist customers with post rental inquiries involving rental and billing.
• Work in a fast-paced environment delivering helpful customer service to enhance the rental experience.
• Answer phone inquiries about rental programs, requirements, billing, extensions and roadside questions.
• Communicate Hertz/Lyft/Uber Rental Car Program procedures effectively.
• Maximize revenue opportunities by proactively soliciting business and handling objections.
• Prepare vehicles for pickup, including inspecting for damage, cleaning, fueling and fluid checks.

Skills

Customer service

Written and oral communication

Communication skills

Time management

Multitasking

Professionalism

Ownership and initiative

Teamwork

Flexible shifts

Stamina / standing

English proficiency

Job description

Job Description

• Ensure optimal operational efficacies to provide customers with the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

• Ensure optimal operational efficacies to provide customers with the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

What You’ll Get

• The hourly rate / wage for this role is $19.00
• Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
• Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
• Sick Pay: Granted Up to 40 hours
• Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Medical, Dental & Vision plan options
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family

Professional Experience

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

#Zip

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran