Sales and Service Representative

Univest; Intercourse (PA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan with employer match

Paid Time Off

Short Term Disability

Holiday Time Off

Commissions

Job summary

Univest is hiring a Sales and Service Representative to deliver friendly, personal service to customers and provide daily banking support. You will handle teller duties, process transactions, and identify opportunities to cross-sell Univest products.

In this role you’ll build relationships, adhere to procedures, and participate in training programs that advance your supervision and product knowledge while supporting branch operations and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and prioritization abilities.
• Proven sales experience in Retail or Telemarketing.
• Solid written, verbal and organizational skills.
• Proficiency with MS Office Suite and professional appearance is expected.

Responsibilities

• Perform teller and platform transactions accurately and promptly.
• Adhere to all procedures and customer service guidelines.
• Identify customer needs and cross-sell Univest products.
• Develop relationships with customers and internal partners.
• Support branch operations and participate in training programs.

Skills

Attention to detail

Prioritization

Communication skills

Organizational skills

Retail sales experience

Telemarketing experience

Professional appearance

Education

High school diploma/GED

Tools

MS Office Suite

Job description

Overview

At Univest, we believe banking should feel personal, and work should too. If you enjoy helping people, building relationships, and making a difference in your community, this could be the career for you. As a

At Univest, we believe banking should feel personal, and work should too. If you enjoy helping people, building relationships, and making a difference in your community, this could be the career for you. As a Sales and Service Representative, you'll be a trusted resource for customers who count on friendly service, everyday banking support, and financial solutions that fit their lives.

Responsibilities

BRANCH HOURS (some locations may vary):

• Monday - Thursday: 8 am - 5 pm
• Friday: 8 am - 6 pm
• Saturday: 8 am - 12 pm (2-3 per month are required)

Position Includes

• Perform all teller and platform transactions promptly, efficiently, and accurately
• Adhere to all procedures including operational and corporate customer service guidelines
• Operate technology as required
• Supervision of teller operations
• Increased responsibility and adherence in signing authority
• Completion of the Excel Level 1 course and completion of the Univest University Supervisor Certificate Program
• Identify customer needs and cross sell opportunities to develop new business
• Develop working relationships with integrated partners
• Proactively initiate sales conversations
• Participation and management of tele-consulting efforts
• Develop knowledge and understanding of Univest Products and Services
• Leverage bank promotions
• Adhere to outlined sales flow
• Learn and become proficient in daily operational procedures
• Actively participate in branch activities, development and training programs
• Manage and coach staff to desired performance levels
• Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct
• Perform additional duties as required

Qualifications

• High school diploma/GED or equivalency
• Attention to detail and ability to prioritize
• Experience in Retail Sales or Telemarketing with proven sales results
• Strong written/verbal/organizational skills
• Previous experience with MS Office Suite
• Neat, professional appearance following established guidelines for appropriate dress
• Successful completion of the following programs within 12 months of hire:
• SSR training and certification
• Consumer Loans training and certification
• Teller training and certification
• Univest University's "Pre-Supervisor" Certificate Program

Wage Range

The salary for this position begins at $23.00/hr

Benefits Overview

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off: 11 paid holidays
• Commissions: paid quarterly based on individual and team production
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.