Part-time Sales & Service Representative

Univest Financial Corporation; Ronks (PA); On-site; USD 32,000 - 37,000; Part time

Benefits offered by this job

Health Insurance

401(k) plan with up to a 3% employer-m

Paid Time Off (PTO)

Short Term Disability

Holiday Time Off

Commissions

Life Insurance

Tuition reimbursement

Job summary

Univest is hiring a part-time Sales and Service Representative in Strasburg, PA. The role blends teller transactions with proactive sales, aiming to develop personal banking relationships and enhance customer satisfaction.

Responsibilities include handling customer interactions, promoting Univest products, and following established procedures. A high school diploma and sales experience are preferred, with training opportunities available.

Qualifications

• High school diploma or GED required.
• Experience in retail sales or telemarketing with proven results.
• Strong written and verbal communication skills; professional appearance.

Responsibilities

• Provide friendly, courteous, professional customer service.
• Perform teller and platform transactions promptly and accurately.
• Identify customer needs and cross-sell Univest products to broaden relationships.
• Engage in outbound calling to customers and learn Univest services.
• Adhere to sales flow and daily operational procedures.
• Participate in branch activities and training programs.

Skills

Retail Sales

Telemarketing

Customer service

Attention to detail

MS Office

Professional appearance

Education

High school diploma/GED

SSR training and certification

Consumer Loans training and certification

Teller training and certification

Univest University Pre-Supervisor Certificate Program

Tools

MS Office Suite

Job description

Overview

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. We seek career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs-based financial solutions in the communities we serve.

We're hiring a Part-time (+20 hours/wk) Sales and Service Representative to join our Strasburg, PA Team.

Responsible for developing and maintaining personal banking relationships with new and existing customers and providing quality customer service. This position will guide customers to purchase bank products that meet their needs and use each customer interaction as an opportunity to introduce additional products and services to broaden the relationship. The incumbent will also be responsible for serving the bank’s customers from the teller line by completing a variety of financial transactions following technical and operational guidelines. Time spent in various aspects of this role will vary depending upon Financial Center needs.

Responsibilities

BRANCH HOURS:

• Monday-Thursday: 8 am - 5 pm
• Friday: 8 am - 6 pm
• Saturday: 8 am - 12 pm (2-3 per month are required)

POSITION INCLUDES:

• Provide friendly, courteous, professional customer service
• Perform all teller and platform transactions promptly, efficiently, and accurately
• Adhere to all procedures including operational and corporate customer service guidelines
• Ability to operate required technology and applicable software on equipment including but not limited to computers, cash recyclers, iPads, ATMs, etc.
• Identify customer needs and cross sell opportunities to develop new business
• Engage in outbound calling to customers
• Develop knowledge and understanding of Univest Products and Services
• Leverage bank promotions
• Adhere to outlined sales flow
• Learn and become proficient in daily operational procedures
• Actively participate in branch activities, development and training programs
• Complete notary training if position is designated as notary for branch
• Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct
• Perform additional duties as required

Qualifications

QUALIFICATIONS:

• High school diploma/GED or equivalency
• Attention to detail and ability to prioritize
• Experience in Retail Sales or Telemarketing with proven sales results
• Strong written/verbal/organizational skills
• Previous experience with MS Office Suite
• Neat, professional appearance following established guidelines for appropriate dress
• Successful completion of the following programs within 12 months of hire:
• SSR training and certification
• Consumer Loans training and certification
• Teller training and certification
• Univest University’s “Pre-Supervisor” Certificate Program

Wage Range

The salary for this position begins at $23.00/hr

Benefits Overview

Univest offers a comprehensive benefits package that includes:

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off: 11 paid holidays
• Commissions: paid quarterly based on individual and team production
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

#Univest

#LI-Onsite

#INDUNI

An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.