Personal Banker

Univest; Christiana (Lancaster County); On-site; USD 71,635,200 - 89,544,000; Full time

Benefits offered by this job

Health Insurance

401(k) with up to 3% match

15 days PTO

Commissions quarterly

Tuition reimbursement

Job summary

Univest Georgetown is seeking a Personal Banker to build and manage a portfolio of prospects and customers. You will profile customer needs and cross-sell deposit, credit, and investment solutions while delivering exceptional service.

You will also support teller line transactions, expand relationships with Univest partners, and participate in ongoing branch development and training. Strong communication and sales skills are essential.

Qualifications

• High school diploma or GED required.
• Excellent attention to detail with strong prioritization.
• Experience in retail sales or telemarketing with proven results.
• Solid written, verbal and organizational skills.

Responsibilities

• Perform teller and platform transactions promptly and accurately.
• Cross-sell Univest products and services.
• Develop client relationships and outbound sales to grow the portfolio.
• Adhere to procedures and comply with regulatory guidelines.
• Participate in branch activities and training programs.

Skills

Attention to detail

Retail sales experience

Sales results

MS Office

Operational procedures

Notary training

Leadership

Customer service

Education

High school diploma/GED

Tools

MS Office Suite

Job description

Overview

Univest Financial Corporation (UVSP), has approximately $7.9 billion in assets and $5.4 billion in assets under management and supervision (as of June, 2025). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed to Local giving program is one of the things that differentiates us. In 2024, Univest donated $2.1 million to our local nonprofits and our employees volunteered more than 16,000 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. We seek career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs-based financial solutions in the communities we serve.

We're hiring a Personal Banker to join our Georgetown Team.

This person is responsible for developing and maintaining a personal portfolio of prospects and customers and delivering exceptional service. Profiling customers to determine their needs, then cross-selling appropriate products and services and/or referring customer to the integrated platform. They are responsible for providing a broad base of services, including deposit-based, credit, investment and fee-based products, with the goal of acquiring 100% of the customer’s business. Develops and maintains relationships with Univest partners to maximize sales opportunities and achieve minimum sales standards. Proactively makes outbound sales calls to inform customers about a wide variety of financial services solutions that will meet their needs and deepen the customer experience and relationship. The incumbent will also be responsible to service customers at the teller line by completing a variety of financial transactions following technical and operational guidelines.

Responsibilities

BRANCH HOURS (some locations may vary):

• Monday - Wednsday: 8 am - 4pm
• Thursday - Friday: 8 am - 6 pm
• Saturday: 8 am - 12 pm (2-3 per month are required)

Position Includes

• Perform all teller and platform transactions promptly, efficiently, and accurately
• Adhere to all procedures including operational and corporate customer service guidelines
• Operate technology as required
• Supervision of teller operations
• Increased responsibility and adherence in signing authority
• Completion of the Excel Level 1 course and completion of the Univest University Supervisor Certificate Program
• Identify customer needs and cross sell opportunities to develop new business
• Develop working relationships with integrated partners
• Proactively initiate sales conversations
• Participation and management of tele-consulting efforts
• Develop knowledge and understanding of Univest Products and Services
• Leverage bank promotions
• Adhere to outlined sales flow
• Learn and become proficient in daily operational procedures
• Actively participate in branch activities, development and training programs
• Manage and coach staff to desired performance levels
• Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct
• Perform additional duties as required

Qualifications

• High school diploma/GED or equivalency
• Attention to detail and ability to prioritize
• Experience in Retail Sales or Telemarketing with proven sales results
• Strong written/verbal/organizational skills
• Demonstrated leadership/supervisory ability
• Energetic and engaging interpersonal communication skills
• Previous experience with MS Office Suite
• Previous banking experience or completion of ABA Banking Basics suite
• Proficiency in daily operational procedures
• Completion of training in SSR Suite TrainingProficiency in daily operational procedures
• Complete notary training if applicable
• Neat, professional appearance following established guidelines for appropriate dress
• Complete the Univest University Supervisor Certificate Program and the “Coaching for Performance Excellence” course.
• Obtain NMLS registration

Wage Range

The salary for this position starts at $25.00/hr

Benefits Overview

Univest offers a comprehensive benefits package that includes:

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off: 11 paid holidays
• Commissions: paid quarterly based on individual and team production
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

#Univest

An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.