Leasing Manager

KETTLER; McLean (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading property management firm in McLean, Virginia, is seeking a Regional Operations Specialist -Tax Credit Leasing Manager. This role involves leading a leasing team, ensuring excellent customer service, and maximizing occupancy. Candidates should have at least 2 years of residential leasing experience and strong leadership skills. The position offers a full-time contract with numerous responsibilities focused on achieving community goals and delivering exceptional resident experiences.

Qualifications

• 2+ years of residential leasing experience required.
• Must have a current, valid driver’s license.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform.
• Lead and manage the leasing office effectively.
• Deliver a positive customer experience and achieve property goals.

Skills

Residential leasing experience

Customer service

Leadership abilities

Communication skills

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Property Management Software (Yardi preferred)

Microsoft Office Suite

Job description

The Regional Operations Specialist -Tax Credit Leasing Manager, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leasing team leadership, demonstrate excellent customer service, and excel in maximizing occupancy through strategic marketing, outreach, and sales expertise.

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform.
• Lead by example to maintain a positive climate and a high-performing, engaged, customer-focused team.
• Deliver a positive customer experience, quality living environment and the achievement of property goals.
• Serve as a mentor to team members throughout the portfolio.
• Maintain company and brand standards throughout all aspects of the community.
• Manage administration of the leasing office.
• Support Community Manager and/or Assistant Community Manager in coaching and leading success of leasing and marketing guidelines, benchmarks, and key performance indicators.
• Lead and contribute to consistent delivery of KETTLER standards in social media marketing, brand management, lead management, leasing tours, and strategic follow-up.
• Design and execute strategic community events, outreach initiatives and local business partnerships to effectively market/promote the community.
• Understand the current sub-market and competitive advantages of the community in which you are working and mentor others to ensure their comprehension.
• Lead team to maintain proper application, move-in and move-out processes to ensure compliant resident files and ledgers.
• Utilize company guest suites/resources as available to minimize travel expenses.

Qualifications

• 2+ years of residential leasing experience required.
• Must have a current, valid driver’s license.
• High School Diploma, Bachelor’s Degree preferred.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Extensive knowledge of Property Management software programs- Yardi platform experience preferred.
• Lease-up experience is preferred.
• Demonstrated leadership ability and proven history of success with the leasing process.
• Must be able to work on the weekends.
• Must be able to walk apartments, communities, and grounds, including steps and climbing stairs.
• Excellent verbal and written communication skills and ability to interact with residents and internal and external customers in a positive, professional manner.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.

Seniority level

• Mid-Senior level

Employment type

• Full-time