Sales and Service Manager

24 Hour Fitness; Chino (CA); On-site; Full time

Job summary

A leading fitness company is seeking a full-time Sales and Service Manager to enhance member experience and drive sales. The role involves hiring and developing a team, managing sales goals, and ensuring exceptional service. The ideal candidate will have strong leadership skills and a focus on member engagement, with a background in service sales and fitness preferred.

Benefits

Health Benefits

Free Membership

Insurance

401k

Qualifications

• Management experience leading 4-10 employees preferred.
• 1-2 years of service sales experience preferred.

Responsibilities

• Hires, trains, and develops Sales and Service team members.
• Drives sales efforts including new memberships and retail.
• Ensures a member-centric experience tailored to guest needs.

Skills

Leadership

Coaching

Communication

Organizational Skills

Education

High School Diploma or GED

Bachelor's Degree

Job description

**FULL-TIME** Full-time

**LOCATION** 12155 Central Ave Chino CA 91710

JOB SUMMARY

The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness, and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships, translate the value of 24 Hour Fitness products and services, and focus on behaviors that drive member acquisition and retention. The SSM proactively reviews processes and team member effectiveness, drives guest and member engagement, and achieves sales revenue goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership Excellence

• Hires, trains, and fosters continuous development of all Sales and Service team members.
• Leads team members to provide members with tailored product and service offerings, modeling relationship building and acting as a subject matter expert.
• Cultivates team skills through assessment, feedback, and coaching.
• Implements ongoing training to ensure exceptional service in a member-centric environment.
• Manages performance, engagement, and personnel matters for the team.
• Schedules the team within budgeted hours to meet member and guest needs.
• Ensures attainment of department targets, including new member sales, fitness revenue, retail, and retention.

Sales Management & Personal Sales

• Drives all sales efforts including new memberships, EFT, POS packages, retail, and club-specific offerings.
• Develops business plans and reviews sales data with GM to identify and address revenue gaps.
• Sets and monitors sales goals at various levels.
• Coordinates local marketing activities.
• Generates new business through lead management.
• Ensures proper onboarding of new members to support their health and wellness goals.
• Consistently meets or exceeds sales goals.

Member Experience

• Partner with GM to provide a member-centric experience tailored to guest needs.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Collaborate with the Personal Training team to execute fitness initiatives.
• Engage members with fitness offerings and digital content.
• Resolve inquiries, concerns, and complaints professionally.

ORGANIZATION RELATIONSHIPS

The SSM reports to the General Manager. All Sales and Service team members report directly to the SSM.

VARIABLE COMPENSATION

Eligible for bonus plans, sales commissions, and incentive programs based on performance.

QUALIFICATIONS

Knowledge, Skills & Abilities

• Effective leadership, coaching, and communication skills.
• Strong member-centric focus and engagement skills.
• Professional response to requests from members and staff.
• Organizational skills to manage multiple tasks.

Minimum Educational Level/Certifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• Current CPR and AED certifications from an approved organization.

Minimum Work Experience and Qualifications

• Management experience leading 4-10 employees preferred.
• 1-2 years of service sales experience preferred.
• Fitness industry experience preferred.

Physical Demands/Environmental Conditions

• Ability to work in a club environment, move around the club, and demonstrate fitness activities.
• Effective communication via phone and computer systems.
• Ability to work varied hours, including weekends and holidays.

Travel Requirement

Availability to travel 10% for training and meetings.

DISCLAIMER

This job description outlines the general functions and requirements. It is not exhaustive and may be modified as needed by 24 Hour Fitness.

Benefits & Compensation

Includes health benefits, free membership, insurance, 401k, and other perks. Pay range: $22.00 - $25.00 per hour.