Sales and Service Leader - Full Time

Sephora USA, Inc; San Jose, Northern (CA, KY); On-site; USD 39,000 - 44,000; Full time

Job summary

Sephora USA, Inc in San Jose, CA is seeking a Sales and Service Leader to guide a high-performing team at the CA-Santana Row store, delivering exceptional client experiences and helping drive store success.

You will coach, train, and develop associates, manage daily operations, maintain inventory and merchandising standards, and uphold Sephora’s standards. A client-first mindset and inclusive leadership are essential to Belong to Something Beautiful.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and inspire coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance through client engagement, expert product knowledge, and personalized recommendations
• Coach for growth with ongoing feedback and development to elevate team performance
• Train and develop onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations: inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork and promote a culture of openness
• Uphold Sephora standards and help create a safe and enjoyable shopping experience

Skills

Leadership

Sales & Client Service

Communication

Team coaching

Job description

Job ID: 294703

Store Name/Number: CA-Santana Row (0958)

Address: 377 Santana Row Suite #1010, San Jose, CA 95128, United States (US)

Hourly/Salaried: Hourly (Non-Exempt)

Full Time/Part Time: Full Time

Position Type: Regular

Your Role at Sephora:

As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. If you’re a natural leader with a client‑first mindset, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance
• Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamworkHelp promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours
  • Full Time: 30-40 hrs/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

While at Sephora, you’ll enjoy

Inclusion & Belonging

We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Meaningful Rewards

• Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here
• $28.00 - $32.20/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.