Sales and Service Banker, Pawtucket, RI

Santander Consumer USA Inc.; Pawtucket (RI); On-site; USD 42,000 - 64,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Sales and Service Banker to serve as a trusted advisor, meeting customers' financial needs and driving branch sales targets.

The role emphasizes building long-term relationships, cross-selling banking, lending, and investment products, while delivering exceptional service. You will engage with customers, resolve issues, promote digital tools, and collaborate with team members to achieve branch goals and drive performance, in a fast-paced banking

Qualifications

• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.

Responsibilities

• Responsible for meeting the financial needs of the customer to include transactional, servicing, and product.
• Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers with digital platforms to

Skills

Relationship building

Financial needs assessment

Cross-selling

Customer service

Digital banking

Job description

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

The Sales and Service Banker serves as a trusted advisor to customers with a focus on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud. Sales and Service Bankers proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. Collaborating with team members to drive branch sales targets and contribute to the overall success of the bank.

• Responsible for meeting the financial needs of the customer to include transactional, servicing, and product.
• Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers with digital platforms to