Sales and Service Banker, Montague St, Brooklyn, NY

Banco Santander (Brasil); Brooklyn (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Santander is seeking a Sales and Service Banker in Brooklyn, NY to build trusted relationships, provide tailored banking solutions, and deliver exceptional customer service. The role involves teller duties, promoting digital tools, and contributing to branch sales targets.

Ideal candidates have retail banking experience, strong communication skills, and a customer-focused mindset. Acknowledge risk controls and compliance while supporting teammates and branch goals.

Qualifications

• 12+ months experience selling products and/or services.
• 6+ months experience in retail banking sales or financial services sales.
• 6+ months cash handling experience.
• Excellent communication, consultative and relationship-building skills.
• Ability to learn and apply sales techniques to recommend products and services.
• Experience in cross-selling products and services.

Responsibilities

• Meet the financial needs of customers through transactions, servicing, and products.
• Identify opportunities to grow banking relationships through branch activities and referrals.
• Develop and maintain relationships to understand customer needs and tailor solutions.
• Collaborate with team to achieve branch goals and drive performance.
• Ensure elevated customer experience with personalized, seamless service.
• Foster loyalty by addressing concerns and providing timely resolutions.
• Engage customers with digital platforms to promote self-service options.
• Communicate clearly with customers in person, over the phone, or digitally.
• Perform teller transactions with accuracy and efficiency.
• Handle cash and maintain balanced cash drawer.

Skills

Retail banking sales

Customer service

Cross-selling

Cash handling

Communication skills

Teamwork

Regulatory awareness

Attention to detail

Sales techniques

Digital banking tools

Education

High school diploma or GED

Bachelor's Degree

Job description

Sales and Service Banker, Montague St, Brooklyn, NY

Country: United States of America

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

The Sales and Service Banker serves as a trusted advisor to customers with a focus on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud. Sales and Service Bankers proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. Collaborating with team members to drive branch sales targets and contribute to the overall success of the bank.

• Responsible for meeting the financial needs of the customer to include transactional, servicing, and product.
• Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers with digital platforms to enhance customer interactions and educate them on self-service options.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency.
• Handle cash and maintain accurate cash drawer balances.
• Assist with custodianship, audits, and other operational tasks.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Time allocated to each core responsibility may vary depending on the branch needs.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

What You Bring:

Education:

• High school diploma or GED - Required
• Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Qualifications:

• 12+ Months Experience selling products and/or services - Required. (OR)
• 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (OR)
• 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
• 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. (AND)
• 6+ Months Cash handling experience - Required.
• Established relationship-building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
• Experience in cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Understands the necessity and value of accuracy and attention to detail.
• Ability to work in a f