Sales and Service Advisor

Sun Auto Tire & Service; New Albany (OH); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Bi-Weekly pay

Tuition reimbursement

Paid vacation and sick time

6 paid holidays

Medical, dental and vision insurance

Life insurance (Company paid)

401(k) retirement savings with company

Discounted services

Advancement opportunities

Job summary

Boyd’s Tire & Service in Central Ohio is seeking a Sales and Service Advisor. The role focuses on greeting customers, documenting needs, recommending services, and promoting products, with quotes and updates throughout service. The position emphasizes a customer-first approach in a fast-paced, process-driven shop.

Compensation ranges from $50,000 to $80,000 per year, combining hourly pay with commission. Benefits include health, dental, vision, 401(k) with company match, paid time off, and

Qualifications

• Professional appearance and proven ability to work in a process driven environment.
• Have a valid Driver's License and pass an MVR screening.
• Must pass a criminal background check.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone.
• Document customer concerns and reference service history to identify needs.
• Recommend services and relay technician recommendations to customers for informed decisions.
• Promote the sale of services, parts and accessories with product knowledge.
• Provide accurate quotes with cost and completion time for approved services.
• Update customers on service progress throughout the day.
• Explain warranties and review completed work during checkout.
• Follow up calls after service to ensure satisfaction for each customer.
• Track returns and warranty parts for individual customers.

Skills

Professional appearance

Process-driven

Job description

Overview

Boyd’s Tire & Service has been providing drivers in Central Ohio with the best automotive products and services since 1996. We strive to provide you with high-quality tires and reliable car repairs at our several locations in Columbus, Blacklick, Hilliard, Lewis Center, Marysville, and Central Ohio. Our staff is ready to go above and beyond to help you meet your needs, to get you back on the road, satisfied.

TheSales and Service Advisoris responsible for selling and promoting all products and services offered by Boyd's Tire and Service by following the company’s store standards and expectations.

COMPENSATION: $50,000-$80,000/yr consisting of hourly + commission

Sales and Service Advisor Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Qualifications:

• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Have a valid Drivers License and pass an MVR screening.
• Must pass a criminal background check
• Ability to work a minimum of five days, including Saturday’s.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.