Assistant Store Manager

Sun Auto Tire and Service; New Albany (OH); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Tuition Reimbursement, up to $3,000

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with -

Discounted Services on Personal and IM

Opportunity for Advancement!

Job summary

Boyd’s Tire & Service is seeking an Assistant Manager to oversee daily operations, promote services, and manage workflow in the shop. You will advise customers, prepare quotes, and drive sales while ensuring high service standards. The role requires a customer-focused approach, good communication, and a valid driver’s license.

The position offers solid compensation with opportunities for advancement. The company emphasizes equal opportunity employment and a commitment to a professional,

Qualifications

• High School Diploma or equivalent required.
• Experience in sales, customer service or automotive field preferred.
• Professional appearance and ability to work in a process-driven environment.
• Must have a valid driver’s license and be at least 18 years old.
• Willingness to work five days per week, including Saturdays.

Responsibilities

• Greet customers professionally in person and by phone.
• Document customer concerns and inspect vehicles to identify service needs.
• Recommend services and clearly communicate additional recommendations.
• Promote services, parts, and accessories and provide accurate quotes.
• Provide updates on service status and handle checkout with warranties explained.
• Conduct follow-up calls to ensure customer satisfaction.
• Track returns and warranty parts for individual customers.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Professional appearance

Valid driver’s license

Team player

Education

High School Diploma or equivalent

Job description

Overview

Boyd’s Tire & Service has been providing drivers in Central Ohio with the best automotive products and services since 1996. We strive to provide you with high-quality tires and reliable car repairs at our several locations in Columbus, Blacklick, Hilliard, Lewis Center, Marysville, and Central Ohio. Our staff is ready to go above and beyond to help you meet your needs, to get you back on the road, satisfied.

The Assistant Manager is responsible for selling and promoting all products and services offered by Plaza Tire by following the company’s store standards and expectations. They help manage the team and workflow in the shop and are the manager on duty when the store manager is out.

COMPENSATION: $50,000-$80,000/ year consisting of hourly + commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Prior experience in sales, customer service or an automotive related field
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Must be at least 18 years old
• Ability to work a minimum of five days per week, including Saturday’s

Benefits:

• Competitive Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.