Sales and Relationship Manager

Dogtopia of Berkeley Heights; Berkeley Heights (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bring Your Dog to Work!

Competitive pay with incentives

Job summary

Dogtopia of Berkeley Heights is seeking a Pet Parent Relationship Manager to lead local marketing, drive sales, and improve customer retention at our Berkeley Heights location. You’ll engage with pet parents, convert inquiries into enrollments, and promote daycare and spa services.

Join a fast-paced, dog-friendly team focused on delivering exceptional parent experiences, with opportunities for growth and promotional incentives based on performance.

Qualifications

• Proven sales and customer service experience.

Responsibilities

• Lead generation: build partnerships, guerrilla marketing, and digital ad performance.
• Promote Dogtopia: network, attend events, generate local buzz.
• Respond to inquiries and convert leads into Meet & Grets.
• Conduct tours and Meet & Grets to showcase daycare benefits.
• Close enrollments and upsell spa services and add-ons.
• Foster a welcoming community and drive repeat visits.

Job description

Pet Parent Relationship Manager (PPRM) – Sales & Customer Retention Hiring for 500 Connell Drive, Berkeley Heights, NJ 07922

Love dogs? Love sales? Love building relationships? At Dogtopia, the industry leader in dog daycare, boarding, and spa services, we’re looking for an energetic, organized, and sales-driven Parent Relationship Manager to lead local marketing, drive sales, and increase customer retention. If you thrive on engaging with people, converting leads into loyal customers, and creating an exceptional parent experience, we want YOU!

Why Join Dogtopia?

• Competitive Pay – Hourly Rate or Salary + Incentives
• Growth Opportunities – Career development with Dogtopia’s Support Office
• Sales & Marketing Training – Get the tools to succeed in a high-energy environment
• Bring Your Dog to Work! – Because work is better with a four-legged friend!

What You’ll Do

Lead Generation & Sales Growth

• Drive local lead generation – Build partnerships, implement guerrilla marketing, and maximize digital ad performance on search engines and social media.
• Act as a business promoter – Network, attend events, and generate buzz for Dogtopia.
• Engage & convert leads – Respond quickly to inquiries and turn them into scheduled Meet & Grets.
• Showcase the experience – Conduct tours and Meet & Grets, emphasizing the benefits of regular daycare.
• Close the deal – Convert Meet & Grets into enrollments while upselling spa treatments and additional services.

Customer Engagement & Retention

• Foster a welcoming Dogtopia community – Create fun in-store events, social media engagement, and Dogtopia Foundation fundraising initiatives.
• Drive repeat visits & increase customer lifetime value – Build strong parent relationships and enhance their experience with additional services.
• Train the front desk team – Ensure staff is fully equipped with best practices for sales and customer service.
• Follow up & build loyalty – Communicate consistently with pet parents, ensuring satisfaction and reinforcing the value of Dogtopia enrollments.

Sales & Performance Goals

• Hit sales targets – Track conversions from leads to Meet & Grets to enrollments.
• Elevate customer satisfaction ratings – Work closely with daycare management to exceed expectations.
• Enhance parent appreciation – Ensure parents feel valued, increasing retention and referrals.

What You Bring:

• Proven sales & customer service experience – You’re a natural at relationship-building and closing deals.
• Energetic, goal-driven mindset – You love exceeding targets and finding creative ways to win business.
• Strong communication & follow-up skills – You ensure every lead and customer gets white-glove service.
• Ability to work flexible hours – Some evenings and weekends required to build awareness and engage within the local community.
• Organized & adaptable – You think on your feet and manage multiple tasks efficiently.
• Team player with leadership potential – You motivate and support others to achieve business goals.

Ready to Drive Growth at Dogtopia?

If you're passionate about sales, marketing, customer engagement, and (of course) dogs, we want YOU!