Sales and Marketing Representative

Guardian Pharmacy, LLC; Boise (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Total Rewards package

401(k) with company match

Health, Dental, Vision benefits

Health Savings Accounts

Paid holidays and vacation

Job summary

Guardian Pharmacy Services in Boise is seeking a field-based Sales/Account Manager to nurture relationships with existing customers and prospect for new business across long-term care facilities. You will collaborate with executive leadership to assess profitability and ensure high service levels, acting as a trusted advisor to client staff.

You will travel up to 75% to facilities, deliver consulting on regulatory compliance, and support onboarding with new clients while driving revenue growth

Qualifications

• Excellent customer relations skills and ability to build strong customer relationships.
• Ability to work independently and meet deadlines.
• Ability to solve problems with minimal direction.
• Strong attention to detail and accuracy.

Responsibilities

• Call and visit current customers to strengthen relationships and promote services.
• Market pharmacy as preferred provider to increase penetration of services.
• Coordinate with pharmacy operations to maintain high service levels and resolve issues.
• Serve as liaison during startup with new facilities to ensure smooth onboarding.
• Provide consulting to customers to ensure compliance and staff training as needed.

Skills

Customer relations

Independent work

Problem solving

Attention to detail

Multi-tasking

CRM experience

Education

High School Diploma or GED

Bachelor’s degree preferred

Pharmacy Technician license/certification/registration

National Certification (PTCB) preferred

Tools

Salesforce (CRM)

Job description

Why Guardian Pharmacy of Boise ?

We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

As a key member of the local management team, assist in achievement of budget through sales to new clients, increasing sales to existing clients. Work with President, Director, Sales & Marketing and Director, Finance & Admin to evaluate potential profitability of any new business prior to proposal. Responsible for building a positive working relationship with all clients by resolving issues/problems, advising clients on regulatory issues, and training client staff as needed.

Attributes Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential job functions (include the following):

• Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy
• Market pharmacy as preferred provider of pharmacy services to existing customer base to increase penetration of services and patients served
• Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution.
• Maintain customer relationships and perform as an “expert” advisor to facilitate problem-solving with the goal of 100% customer retention
• Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service
• Responsible for the training of new facility staff during start up
• Assist in data collection of new facility start-ups to ensure smooth and error free start up
• Provide consulting services to customers to assist in compliance
• Provide in-service training to customer staff as needed
• Participate in marketing efforts to potential customers
• Actively participate in local association meetings related to assisted living/long term care facilities
• Required to work in pharmacy operations on an as needed basis, providing assistance in the areas of medical records and order entry
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED required; Bachelor’s degree preferred
• Valid driver’s license and clean driving record
• Nursing/healthcare background preferred
• Pharmacy Technician license/certification/registration (per state requirement) preferred; National Certification preferred (PTCB)
• Experience in sales and/or account management preferred

Skills and Qualifications:

• Excellent customer relations skills and ability to build strong customer relationships
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquiry when something appears inaccurate
• Salesforce or similar CRM experience a plus
• Knowledge of LTC or pharmacy industry

Work Environment:

• Requires up to 75% travel, by air and ground
• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial Competitive pay 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts Company-paid Basic Life and Accidental Death & Dismemberment Company-paid Long-Term Disability and optional Short-Term Disability Voluntary Employee and Dependent Life, Accident and Critical Illness Dependent Care Flexible Spending Accounts Wellbeing Employee Assistance Program (EAP) Guardian Angels (Employee assistance fund) Time Off Paid holidays and sick days Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Guardian Pharmacy Services is one of the largest and most innovative long-term care pharmacy companies in the U.S. Our nationwide network of locally operated pharmacies delivers customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, Guardian is redefining how pharmacy care is delivered.

Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Guardian Pharmacy takes reasonable steps to protect personal information of applicants. As part of our interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat nor would we ask that you purchase equipment or gift cards as part of the hiring process. All steps in the hiring process, including interviews, will be conducted by a Guardian employee or an approved vendor. Although we may use Zoom, Microsoft Teams, other similar communication platforms, we do not conduct interviews solely via the chat function in those platforms.