Internal Customer Onboarding Specialist

Guardian Pharmacy, LLC; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

401(k) with match

Health benefits

Medical, Dental & Vision

HSA & FSA

Life Insurance

Disability insurance

Paid holidays

Generous vacation

Job summary

Guardian Pharmacy of Atlanta is seeking an onboarding coordinator to manage new business onboarding, configure facilities in the pharmacy system, and act as the quality assurance point person from startup through go-live. The role requires collaboration with internal teams to ensure accurate med lists and smooth patient/facility setups.

You will support eMAR/EHR interfaces, troubleshoot issues, and maintain compliance with company policies while assisting pharmacy operations as needed.

Qualifications

• High School Diploma or GED required.
• Pharmacy Technician license/certification/registration (per state requirements).
• Experience with pharmacy operations systems and MAR.

Responsibilities

• Establish and maintain setup of new facilities within pharmacy management system.
• Configure system settings including ECM folders/workflows based on requirements.
• Customize workflows, templates, forms and settings for facility needs.
• Coordinate with Account Manager to gather information for patient/facility profiles.
• Develop plan to maintain accurate med lists until go-live date.
• Perform Quality Assurance and testing for correct setup and functionality.
• Troubleshoot interface issues and provide ongoing support.
• Collaborate with internal teams to address system issues.
• Serve as primary contact for eMAR/EHR inquiries.
• Ensure policy compliance and assist in pharmacy operations as needed.

Skills

2+ years experience

Advanced computer skills

Independent work

Problem solving

Attention to detail

Team oriented

Knowledge of ALR regulations

Experience with MAR

Education

High School Diploma or GED

Pharmacy Technician license/certification/registration

Tools

Pharmacy operations system

Job description

Marietta, Georgia, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Atlanta, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Marietta, Georgia.

Why Guardian Pharmacy of Atlanta? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Responsible for coordinating and completing all internal tasks related to the onboarding of new business. Ensures initial servicing of new customer residents is smooth and error free by acting as internal liaison/quality assurance point person upon startup of service and on-boarding of patients.

ESSENTIAL JOB FUNCTIONS (include the following):

• Establish and maintain set up of new facilities within pharmacy management system.
• Use account information to configure system settings including ECM folders/workflows based on requirements.
• Customize workflows, templates, forms, and other settings to align with the needs of the facility.
• Communicate with Account Manager as needed to obtain adequate information for patient/facility profiles.
• Devise plan to maintain accurate med lists until facility's go live date.
• Conduct Quality Assurance and Testing: Ensure accuracy of information and tests interface to ensure correct setup and functionality.
• Troubleshoot issues and provide ongoing support for interface related problems.
• Collaborate with internal teams to address any identified issues or gaps in system performance.
• Serve as primary contact for eMAR/EHR-related customer and team member inquiries.
• Ensure compliance with all company policies.
• Provide assistance in pharmacy operations on an as needed basis.
• Other essential functions and duties may be assigned as needed.

EDUCATION AND/OR CERTIFICATIONS

• High School Diploma or GED required
• Pharmacy Technician license/certification/registration (per state requirements)

SKILLS AND QUALIFICATIONS:

• 2+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills: pharmacy operations system experience required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Working knowledge of State Assisted Living regulations and facility requirements
• Experience working with medication administration records

ATTRIBUTES REQUIRED:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

LANGUAGE SKILLS:

• Ability to communicate clearly and concisely in verbal and written form
• Strong communication skills and a customer service attitude
• Must be able to frequently communicate with customers and/or with others about customer’s requirements, complaints, and common inquiries.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to communicate with others inside and outside the pharmacy, including the ability to express oneself and exchange information in what, at times, could be a stressful or high-pressure environment. The employee frequently is required to move about the office/pharmacy to access files, use office equipment, and to interact with others. The person must be able to sit or remain in a stationary position for extended periods of time to be able to work, communicate on the phone, utilize the computer, and interact with others. The employee is occasionally required to stand or otherwise be able to access files, equipment, and other items in high places. Employee must be able to constantly operate computers, phones, and other office equipment. Employee must be able to bend, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the job. The noise level in the work environment is usually low to moderate. Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines. Requires desk work in office environment. Ability to work flexible hours including weekends

FLSA STATUS:

Non-Exempt Consistent with applicable federal and state laws, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This description reflects the Company’s assessment of the essential functions of the job, but does not proscribe or restrict other tasks that may be assigned from time to time. Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

• Competitive pay
• 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
• Medical, Dental and Visionber>
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Guardian Pharmacy Services is one of the largest and most innovative long-term care pharmacy companies in the U.S. Our nationwide network of locally operated pharmacies delivers customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, Guardian is redefining how pharmacy care is delivered.

For more information, please visit www.guardianpharmacy.com

Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Guardian Pharmacy takes reasonable steps to protect personal information of applicants. As part of our interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat nor would we ask that you purchase equipment or gift cards as part of the hiring process. All steps in the hiring process, including interviews, will be conducted by a Guardian employee or an approved vendor.

Although we may use Zoom, Microsoft Teams, other similar communication platforms, we do not conduct interviews solely via the chat function in those platforms.