Sales and Guest Services Associate

Bluffton; Ridgeland (SC); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Generous monthly commissions

Bonuses

Job summary

iCRYO is a wellness service retailer offering cryotherapy, infrared therapy, body sculpting, IV therapy, and related services. The Sales Associate will deliver exceptional guest service, promote offerings via social media, and participate in community events to help guests reach their wellness goals.

Role requires energy, a team mindset, and ongoing product education. The position supports the Center Manager, with a focus on achieving sales goals while maintaining a safe, professional, and

Qualifications

• Health and wellness passion preferred.
• Able to work 30-40 hours per week with a flexible schedule including nights.
• Must pass iCRYO service exams after training.
• Maintain good time management and multitask.
• Display exceptional guest experience skills and resolve guest issues.
• Educate guests on services in a competent, professional manner.
• Maintain professional appearance and positive attitude.
• Must commute to Bluffton/Okatie, SC area.
• 2-3 years of sales experience in retail.
• Commitment to ongoing education.

Responsibilities

• Provide exceptional guest service and assist guests in achieving lifestyle goals.
• Market products through social media and attend community events.
• Learn and educate guests on iCRYO services and products.
• Work as a team with the Center Manager and staff to meet daily tasks and goals.
• Maintain safety protocols and a clean, welcoming center.

Skills

Customer service

Sales experience

Social media

Time management

Multitasking

Education

2-3 years of sales experience in retail

Job description

Competitive pay with generous monthly commissions and bonuses!

iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV therapy, and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first-class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional cryotherapy experience they deserve.

Position Overview

Our ideal candidate shall have a dynamic personality and a burning passion for overall wellness and recovery. Must have high energy and be ready to attend to guests immediately upon arrival. The Sales Associate is directly responsible for helping guests achieve their lifestyle goals with exceptional guest service, marketing through social media, and attending community events. The Recovery Specialist will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center.

The Sales Associate Team Member should be action-oriented, customer service is driven, ambitious, culturally fit, upbeat, confident, honest, detailed, and goal-oriented. This person will work with the Center Manager, and their team to identify and solve problems, set expectations and goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision.

Qualifications

Preferred – health and wellness passion/experience

Ability to work a minimum of 30-40 a week with a flexible schedule including nights

Ability to comprehend and pass a number of iCRYO-designed service exams following initial training.

Maintain good time management skills, good judgment, and the ability to multitask.

Display exceptional guest experience skills, and handle and resolve guest issues to maintain guest loyalty.

Understand the needs of the guest, and the ability to educate guests on services needed in a competent, efficient, and professional manner.

Meet or exceed minimum productivity requirements set by the company including sales goals.

Maintain a professional appearance and positive attitude.

Maintain an environment of trust, and communicate efficiently with managers and

• Must be able to complete ongoing and continued education

Maintain a clean environment and uphold company standards.

• 2-3 years of Sales Experience in retail
• Must be able to commute to the Bluffton/Okatie, SC area