Center Manager

iCRYO; Ridgeland (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

iCRYO in Ridgeland, SC, is seeking a Center Manager responsible for overseeing center operations, achieving sales goals, and providing exceptional guest service. The ideal candidate should be action-oriented, experienced in management at high-volume retail or fitness centers, and skilled in motivating and coaching employees.

This role requires a minimum of 45 hours per week, including flexible schedules for nights and weekends. Join a dynamic team focused on growth and guest retention while maintaining a positive and professional atmosphere.

Qualifications

• 3+ years of management experience in a high-volume retail or fitness center.
• Proficient in CRM and POS systems.
• Strong motivational and coaching skills.

Responsibilities

• Oversee all operations of the center and achieve sales goals.
• Manage onboarding, scheduling, and training of employees.
• Ensure exceptional guest service and retention.

Skills

Management experience

Sales-driven

Leadership

Guest experience skills

Marketing skills

Job description

Compensation

Competitive pay with generous monthly commissions and bonuses!

Position Overview

As the leader, the Center Manager is responsible for overseeing all aspects of center operations. The Center Manager is directly responsible for achieving sales goals through exceptional guest service, marketing the center, sales growth strategy, guest retention. The Center Manager will also be responsible for scheduling, onboarding of new hires, continuing the education of other employees and maintaining safety protocols within the center.

The ideal candidate should be action-oriented, sales-driven, ambitious, display leadership, cultural fit, upbeat, confident, honest, detailed, and goal-oriented. This person will identify and solve problems, set expectations and goals, and delegate tasks but should also be able to assist the team members on an individual level should they need help. This candidate shall also possess the skills necessary to autonomously manage with minimal direct supervision.

Qualifications

Preferred:

• 3+ years management experience with high-volume
• 3+ service retailer or fitness center
• 3+ years POS knowledge
• CRM managing experience
• Ability to work a minimum of 45 hours per week with a flexible schedule including nights, weekends and some holidays.

Required:

• Must meet, maintain and exceed all Center, Personal, and Employee sales goals and productivity requirements set by iCRYO
• Must be motivated, respectful, and professional with skills and ability to constructively coach employees
• Ability to understand and analyze various reports including but not limited to guest retention
• Proficient in scheduling a team of 15+ individuals best fit to meet the business model and maximize profit, approve/deny time off requests, and cater to the guest experience

Essential Functions

• Ability to motivate, coach, and extensively train each employee on all services, safety protocols, recommendations, sales, Lifestyle Passes, and Packages. Set clear, attainable, and measurable performance goals
• Provide Team Members with all resources necessary to succeed, including operating systems, new service knowledge, company updates, and ongoing training material
• Demonstrate respectful team dynamic to encourage sales growth across the board
• Ability to professionally and appropriately correct employee behavior, discipline, terminate, and facilitate the transfer of employees
• Ability to comprehend and pass a number of iCRYO-designed service exams following initial training
• Maintain good time management skills, good judgment, and ability to multitask
• Display exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty
• Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner
• Meet or exceed minimum productivity requirements set by the company including sales goals
• Maintain professional appearance and positive attitude
• Maintain an environment of trust, communicate efficiently with managers and peers
• Must be able to complete ongoing and continued education
• Maintain a clean environment, uphold company standards
• Preferred skillset in local community marketing
• Inventory Management
• Ability to invoice proper partners at given opportunities