Customer Success and Sales Representative

Lawn Doctor; Kentwood (MI); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Lawn Doctor is seeking a Customer Success & Sales Representative in Kentwood, Michigan. This full-time seasonal position requires strong communication, urgency, and organization skills. Responsibilities include managing customer interactions, answering calls, assisting in sales, and coordinating with technicians. The role offers a competitive salary between $18.00–$23.00 per hour plus bonus opportunities and numerous employee benefits including health insurance and paid time off.

Qualifications

• Strong communication and multitasking skills.
• Positive, professional, and team-oriented attitude.
• Ability to stay calm and organized while managing multiple priorities.

Responsibilities

• Answer inbound customer calls, texts, and emails.
• Convert inbound leads into customers.
• Conduct outbound follow-ups with customers and leads.
• Support customer retention and resolve concerns efficiently.

Skills

Strong communication skills

Multitasking

Organization

Attention to detail

Team-oriented attitude

Customer service experience

Job description

Full-Time Seasonal Position (Through Late November)

At Lawn Doctor, we help homeowners create healthier, better-looking lawns while delivering an exceptional customer experience.

We are looking for a dependable, organized, and motivated individual to join our team as a Customer Success & Sales Representative during our busy season.

This is a fast-paced role that requires strong communication, urgency, organization, and the ability to manage a high volume of customer interaction with professionalism and attention to detail.

The role combines customer service, customer retention, inbound sales, outbound follow-up, and operational communication responsibilities.

Team members help new and existing customers understand service recommendations, solve lawn concerns, and move forward with the services that best fit their needs.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Responsibilities

• Answer inbound customer calls, texts, and emails
• Assist in converting inbound leads into customers
• Conduct outbound follow-up with customers and leads as needed throughout the season
• Help existing customers add services and improve lawn results
• Recommend services and programs based on customer lawn concerns and goals
• Support customer retention and help resolve customer concerns professionally and efficiently
• Process customer payments and update customer accounts
• Coordinate communication between customers, technicians, and office staff
• Support sales follow-up and administrative tasks
• Maintain accurate customer notes and account documentation
• Take ownership of customer communication, follow-through, and resolution
• Deliver a high level of professionalism and customer service throughout every interaction

What We’re Looking For

• Strong communication and multitasking skills
• Positive, professional, and team-oriented attitude
• Strong organization and attention to detail
• Ability to stay calm, organized, and productive while balancing multiple priorities throughout the day
• Comfortable confidently discussing pricing, service recommendations, and customer solutions over the phone
• Strong work ethic and dependable attendance
• Comfortable learning software systems and office technology
• Someone who takes initiative, communicates clearly, and works to solve problems rather than pass them along
• Previous customer service, inside sales, office, or call handling experience preferred
• Lawn care knowledge is helpful but not required

Compensation

$18.00–$23.00 per hour + Bonus Opportunities

Location and Franchise Information

All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.