Sales and Customer Solutions Representative

Spectrum; Charlotte (NC); On-site; USD 37,000 - 75,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Charlotte, NC. You will retain customers, upsell Spectrum services, and drive revenue while delivering exceptional service.

Strong communication, billing-system proficiency, and English fluency are required. A high school diploma or equivalent is needed; weekend shifts may be involved. Spectrum offers competitive pay with incentives and benefits.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, speak and understand English.
• Demonstrated knowledge of cable communications products: video, data and voice.
• Ability to work variable hours including weekends/holidays.
• Professional communication with employees, customers, suppliers and in writing.
• Excellent computer and consumer electronics skills.
• Experience with billing systems and order processing.
• Able to handle irate customers and resolve issues.
• Prior call center or sales experience preferred.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism in every customer interaction
• Achieve and exceed activity goals by following call handling metrics
• Master order processing within the billing system for retained accounts and new sales entries
• Explain Spectrum’s products and services and compare to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English proficiency

Customer service

Upselling

Call center experience

Billing system

Order processing

Communication skills

Problem resolution

Technical literacy

Education

High school diploma or equivalent

Tools

Billing system

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions

• Office environment

What You’ll Bring to Spectrum

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skillsAbility to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.