Sales And Customer Service

Battle Motors; United States; On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Professional development

Modern facility

Job summary

Battle Motors in Detroit is seeking an entry-level Service Advisor to serve as the primary contact between customers and the service department. No experience is required, but a positive attitude and strong communication are essential.

You will call on current customers, visit them, and prospect for new business while ensuring timely repair status updates and excellent service throughout the process.

Qualifications

• No experience required.
• Positive attitude and strong work ethic.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced service environment.
• Strong attention to detail in repair order documentation.

Responsibilities

• Engage with current customers to ensure excellent service.
• Prospect for new business in the Detroit area.
• Provide repair status updates to customers throughout service.
• Handle inquiries, concerns, and complaints professionally.
• Build relationships with fleet accounts and repeat customers.
• Support business development with maintenance opportunities.
• Assist outreach and stay aware of customer needs.
• Contribute to customer retention through follow-up and communication.

Skills

Communication skills

Multitasking

Organizational skills

Customer service

Attention to detail

Tools

Computers

Email

Office software

Job description

Battle Motors prides itself on delivering efficient, effective solutions for the heavy-duty work truck industry. With the evolution of our new EV (Electric Vehicle) technology, we are growing faster than ever.

Job Summary

This is an entry level position and no experience is necessary. We are seeking an outgoing and detail-oriented customer-focused Battle representative to serve as the primary point of contact between our customers and the service department. The Service Advisor is responsible for calling upon 5 large current customers and making sure they are getting the quality deliveries and prospecting for new business.

Key Responsibilities

• Customer Interface:
• Call upon and visit current customers to make sure they are getting excellent service.
• Prospect for new business in the Detroit area.
• Communicate repair status updates to customers throughout the service process, including any changes in scope, cost, or timeline.
• Handle customer inquiries, concerns, and complaints with professionalism, escalating to the General Manager when necessary.
• Build and maintain strong relationships with fleet accounts and repeat customers.
• Business Development Support:
• Identify and recommend additional services and preventive maintenance based on vehicle condition and manufacturer recommendations. This will be taught to the representative.
• Support the Boots on the Ground outreach initiative by maintaining awareness of customer needs and competitive landscape.
• Contribute to customer retention efforts through consistent follow-up, quality communication, and service excellence.

Required Qualifications

• No experience necessary.
• Positive attitude and excellent work ethic required
• Strong verbal and written communication skills with the ability to take excellent notes.
• Demonstrated ability to manage multiple priorities in a fast-paced service environment.
• Strong organizational skills and attention to detail in repair order documentation.
• Valid driver's license with clean driving record.
• Proficiency with computers, email, and standard office software.

Benefits

• Competitive compensation ($25-$37/hour based on experience and credentials).
• Comprehensive health, dental, and vision insurance.
• Paid vacation and holidays.
• Professional development opportunities.
• Modern, climate-controlled facility with state-of-the-art equipment.

the hourly wage.

This position will adhere to the Battle Motors Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Supervisor immediately.

Battle Motors is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, age, national origin, or any other status protected under federal, state, or local law.