Sales And Customer Service

Battle Motors Inc.; Detroit (MI); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid vacation and holidays

Professional development opportunities

Job summary

Battle Motors seeks an entry-level Service Advisor in Detroit to be the main contact between customers and the service department. No experience is required; a positive attitude and strong communication are essential to ensure quality deliveries and proactive outreach.

You will call on major customers, monitor repair status, and identify additional maintenance opportunities while supporting growth through excellent service and relationship-building.

Qualifications

• No experience required.
• Positive attitude and excellent work ethic.
• Strong verbal and written communication with ability to take notes.
• Ability to manage multiple priorities in a fast-paced service environment.
• Strong organizational skills and attention to detail in repair order documentation.
• Valid driver's license with clean driving record.
• Proficiency with computers, email, and standard office software.

Responsibilities

• Call upon and visit current customers to ensure excellent service.
• Prospect for new business in the Detroit area.
• Communicate repair status updates to customers throughout the service process, including any changes in scope, cost, or timeline.
• Handle customer inquiries, concerns, and complaints professionally.
• Build and maintain strong relationships with fleet accounts and repeat customers.
• Identify and recommend additional services and preventive maintenance based on vehicle condition.

Skills

Verbal communication

Written communication

Multitasking

Organizational skills

Customer service mindset

Tools

Office software

Job description

Battle Motors prides itself on delivering efficient, effective solutions for the heavy-duty work truck industry. With the evolution of our new EV (Electric Vehicle) technology, we are growing faster than ever. At Battle Motors, we believe the most fulfilling place to work is where extraordinary people collaborate to solve difficult problems.

Job Summary: This is an entry level position and no experience is necessary. We are seeking an outgoing and detail-oriented customer-focused Battle representative to serve as the primary point of contact between our customers and the service department. The Service Advisor is responsible for calling upon 5 large current customers and making sure they are getting the quality deliveries and prospecting for new business.

Key Responsibilities

• Customer Interface:
  • Call upon and visit current customers to make sure they are getting excellent service.
  • Prospect for new business in the Detroit area.
  • Communicate repair status updates to customers throughout the service process, including any changes in scope, cost, or timeline.
  • Handle customer inquiries, concerns, and complaints with professionalism, escalating to the General Manager when necessary.
  • Build and maintain strong relationships with fleet accounts and repeat customers.
• Business Development Support:
  • Identify and recommend additional services and preventive maintenance based on vehicle condition and manufacturer recommendations. This will be taught to the representative.
  • Support the Boots on the Ground outreach initiative by maintaining awareness of customer needs and competitive landscape.
  • Contribute to customer retention efforts through consistent follow-up, quality communication, and service excellence.

Required Qualifications

• No experience necessary.
• Positive attitude and excellent work ethic required.
• Strong verbal and written communication skills with the ability to take excellent notes.
• Demonstrated ability to manage multiple priorities in a fast-paced service environment.
• Strong organizational skills and attention to detail in repair order documentation.
• Valid driver's license with clean driving record.
• Proficiency with computers, email, and standard office software.

Benefits

• Competitive compensation ($25-$37/hour based on experience and credentials).
• Comprehensive health, dental, and vision insurance.
• Paid vacation and holidays.
• Professional development opportunities.
• Modern, climate-controlled facility with state-of-the-art equipment. the hourly wage. This position will adhere to the Battle Motors Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Supervisor immediately.

Battle Motors is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, age, national origin, or any other status protected under federal, state, or local law.

Battle Motors leads the heavy-duty truck industry by employing top talent across all sectors, from engineering and sales to finance, truck assembly, material handling, welding, and service. We are driving the transition to sustainable energy by manufacturing the most durable and performance-driven range of work-ready diesel, CNG (Compressed Natural Gas), and fully electric vehicles. Our trucks are proudly designed and built in a state-of-the-art 325,000 sq. ft. facility in the heart of Ohio. As an equal opportunity employer, Battle Motors offers a competitive salary and a generous benefits package designed to support employees in planning for and caring for themselves, their families, and their future.