Sales and Catering Manager

Ocean Key; Key West (FL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health benefits package

401K with matching

Paid holidays/vacation/sick time

On-demand pay

Parking for team members

Discounts for self and family

Job summary

Ocean Key Resort & Spa in Key West, FL seeks a Sales and Catering Manager to drive catering and group bookings within our luxury resort environment. You will handle inquiries, coordinate site tours, and build strong relationships with clients and planners to maximize revenue while delivering exceptional service.

The role requires collaboration across culinary, banquet, and operations teams to ensure flawless events and accurate billing, with a focus on guest satisfaction and revenue growth.

Qualifications

• Experience in sales and event management, preferably in luxury resort markets.
• Ability to solicit, develop, and secure catering and group business.
• Strong relationships with clients, planners, and partners to maximize revenue.

Responsibilities

• Manage and respond to catering and group event inquiries promptly and professionally.
• Coordinate site inspections, property tours, and client appointments with an organized calendar.
• Proactively pursue catering and group business aligned with hotel standards and revenue goals.
• Build and maintain relationships with clients, planners, and partners to drive repeat business.
• Meet regularly with department leadership to review events, revenue, and opportunities.
• Prepare, manage, and distribute accurate BEOs with clear timelines and service requirements.
• Collaborate with culinary, banquet, F&B and other departments for seamless events.
• Coordinate third-party vendors and partners to meet client expectations and hotel standards.
• Review events and billing to ensure accuracy and timely resolutions; work with Accounting on revenue.
• Understand hotel amenities and local attractions to provide informed recommendations.
• Anticipate guest needs, respond promptly to requests, and resolve concerns professionally.
• Maintain compliance with hotel policies, procedures, and safety requirements.
• Support a positive, collaborative work environment and exceptional hospitality.

Skills

Sales & catering

Event planning

Client relationships

Site inspections

Budget awareness

Vendor coordination

Communication

Organizational skills

Negotiation

Job description

Description

WE ARE

Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

A day in the life...

In this role, the Sales and Catering Manager works with the department alongside another Sales and Catering Manager in the department.

Requirements

You own this if you have…

If you have sales and event management, preferably in the luxury resort market, this could be the perfect position for you.

• Manage and respond to all catering and group event inquiries in a timely and professional manner, ensuring exceptional service throughout the planning and booking process.
• Coordinate and conduct site inspections, property tours, and client appointments, maintaining an organized calendar and ensuring timely follow-up.
• Proactively solicit, develop, and secure catering and group business in alignment with hotel standards, revenue goals, and sales strategies.
• Build and maintain strong relationships with clients, event planners, and business partners to encourage repeat business and maximize revenue opportunities.
• Meet regularly with department leadership to review upcoming events, booking activity, revenue performance, operational priorities, and business opportunities.
• Prepare, manage, and distribute accurate Banquet Event Orders (BEOs), ensuring all event details, timelines, service requirements, and special requests are clearly communicated.
• Collaborate with culinary, banquet, food and beverage, and other operational departments to ensure seamless event planning and execution.
• Coordinate third-party vendors and event partners, ensuring services meet client expectations, hotel standards, and operational requirements.
• Review completed events, banquet checks, and supporting documentation to ensure accurate billing, appropriate approvals, and timely resolution of discrepancies.
• Partner with Accounting to reconcile charges, monitor event revenue, and support departmental budgets and financial performance.
• Maintain comprehensive knowledge of hotel amenities, services, event spaces, and local attractions to provide accurate information and personalized recommendations.
• Anticipate guest and client needs, respond promptly to requests, and professionally resolve concerns to ensure guest satisfaction.
• Maintain compliance with all hotel policies, departmental procedures, service standards, sanitation practices, and safety requirements.
• Support a positive, professional, and collaborative work environment while consistently delivering exceptional hospitality.
• Essential Job Requirements
• Communicate effectively and professionally with guests, clients, vendors, management, and fellow team members.
• Demonstrate strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities and deadlines.
• Perform administrative responsibilities accurately and efficiently, including event documentation, scheduling, reporting, and financial reconciliation.
• Lift and carry items weighing up to 50 pounds, with or without reasonable accommodation.
• Push or pull equipment and materials weighing 50 pounds or more, as required.
• Perform various physical movements throughout the property, including walking, standing, bending, and reaching.
• Alternate between sitting, standing, and walking throughout an eight-hour work shift.
• Maintain professionalism, composure, and service standards in a fast-paced hospitality environment.

This job description provides a general overview of the position's primary duties, responsibilities, and requirements and is not intended to be an exhaustive list. Additional responsibilities may be assigned based on business needs. Management reserves the right to modify the duties and requirements of the position as necessary, consistent with applicable laws and company policies.

We’ve got you covered…

At Ocean Key Resort and Spa, we are proud to offer our team members the best perks and benefits.

• Health Benefits Package-Medical/Dental/Vision/EAP
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
• 401K plan with matching
• Paid Holidays/Personal/Vacation/Sick time
• On Demand Pay- your pay before payday
• Company-Sponsored Parking program for team members
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs
• Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
• *Certain benefits apply only to full time employment status and introductory eligibility period applies

At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.