Sales and Catering Manager

Noble House Hotels & Resorts; Key West (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits package

Paid holidays and vacation

401K with matching

Team member discounts nationwide

Professional growth opportunities

Job summary

Ocean Key Resort and Spa in Key West, FL, a 4-diamond Noble House property, seeks a Sales and Catering Manager to lead catering and group event initiatives. You will coordinate site inspections, manage inquiries, and drive revenue through exceptional service and strategic partnerships.

The role requires initiative in developing new business, maintaining client relationships, and ensuring flawless event execution with cross-department collaboration.

Qualifications

• Proven sales and event management experience, preferably in luxury resorts.
• Ability to solicit and secure catering and group business aligned with hotel goals.
• Strong client relationships and partner management skills.

Responsibilities

• Manage and respond to catering and group event inquiries professionally.
• Coordinate site inspections, tours, and client appointments with an organized calendar.
• Proactively develop catering and group business in line with revenue goals and strategies.
• Build relationships with clients, planners, and partners to drive repeat business and revenue.
• Meet with leadership to review events, booking activity, and opportunities.
• Prepare, manage, and distribute accurate BEOs detailing events and requirements.
• Collaborate with culinary, banquet, F&B, and operations to ensure seamless events.
• Coordinate with third-party vendors to meet client expectations and standards.
• Review events and billing for accuracy and timely resolution of discrepancies.

Skills

Sales experience

Event management

Catering coordination

Client relationship building

Budgeting & revenue awareness

Tools

Banquet Event Orders (BEOs)

Site inspections

Job description

WE ARE Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!

Description Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

A day in the life...

In this role, the Sales and Catering Manager works with the department alongside another Sales and Catering Manager in the department.

Requirements

You own this if you have… If you have sales and event management, preferably in the luxury resort market, this could be the perfect position for you.

• Manage and respond to all catering and group event inquiries in a timely and professional manner, ensuring exceptional service throughout the planning and booking process.
• Coordinate and conduct site inspections, property tours, and client appointments, maintaining an organized calendar and ensuring timely follow-up.
• Proactively solicit, develop, and secure catering and group business in alignment with hotel standards, revenue goals, and sales strategies.
• Build and maintain strong relationships with clients, event planners, and business partners to encourage repeat business and maximize revenue opportunities.
• Meet regularly with department leadership to review upcoming events, booking activity, revenue performance, operational priorities, and business opportunities.
• Prepare, manage, and distribute accurate Banquet Event Orders (BEOs), ensuring all event details, timelines, service requirements, and special requests are clearly communicated.
• Collaborate with culinary, banquet, food and beverage, and other operational departments to ensure seamless event planning and execution.
• Coordinate third-party vendors and event partners, ensuring services meet client expectations, hotel standards, and operational requirements.
• Review completed events, banquet checks, and supporting documentation to ensure accurate billing, appropriate approvals, and timely resolution of discrepancies.
• Partner with Accounting to reconcile charges, monitor event revenue, and support departmental budgets and financial performance.
• Maintain comprehensive knowledge of hotel amenities, services, event spaces, and local attractions to provide accurate information and personalized recommendations.
• Anticipate guest and client needs, respond promptly to requests, and professionally resolve concerns to ensure guest satisfaction.
• Maintain compliance with all hotel policies, departmental procedures, service standards, sanitation practices, and safety requirements.
• Support a positive, professional, and collaborative work environment while consistently delivering exceptional hospitality.
• Essential Job Requirements
• Communicate effectively and professionally with guests, clients, vendors, management, and fellow team members.
• Demonstrate strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities and deadlines.
• Perform administrative responsibilities accurately and efficiently, including event documentation, scheduling, reporting, and financial reconciliation.
• Lift and carry items weighing up to 50 pounds, with or without reasonable accommodation.
• Push or pull equipment and materials weighing 50 pounds or more, as required.
• Perform various physical movements throughout the property, including walking, standing, bending, and reaching.
• Alternate between sitting, standing, and walking throughout an eight-hour work shift.
• Maintain professionalism, composure, and service standards in a fast-paced hospitality environment.

This job description provides a general overview of the position's primary duties, responsibilities, and requirements and is not intended to be an exhaustive list. Additional responsibilities may be assigned based on business needs. Management reserves the right to modify the duties and requirements of the position as necessary, consistent with applicable laws and company policies.

We’ve got you covered…

• Health Benefits Package-Medical/Dental/Vision/EAP
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
• 401K plan with matching
• Paid Holidays/Personal/Vacation/Sick time
• On Demand Pay- your pay before payday
• Company-Sponsored Parking program for team members
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs
• Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
• *Certain benefits apply only to full time employment status and introductory eligibility period applies

At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset.

At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.