Sales and Catering Coordinator

The Plaza Hotel Pioneer Park; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

HHM Hotels is seeking a Sales and Catering Coordinator to support the property sales and catering team with essential administrative duties. You will handle correspondence, process banquet event orders and contracts, and act as liaison across departments to ensure smooth communications for upcoming events.

This role demands strong organizational skills, professional telephone etiquette, and the ability to coordinate with multiple departments.

Qualifications

• Strong administrative and organizational abilities.
• Excellent verbal and written communication.
• Customer-service focused with professional phone etiquette.
• Ability to coordinate with multiple departments to support events.
• Proficiency in MS Office and standard office software.

Responsibilities

• Promptly answer telephone calls and relay information to managers.
• Type and process correspondence, proposals, banquet event orders, and contracts as directed.
• Distribute memos, contracts, resumes, room requests, and other communications to relevant departments.
• Act as liaison between Sales/Catering Directors and Managers and other departments for event needs.
• Respond professionally to client inquiries and coordinate with departments for seamless service.
• Maintain and file contracts and correspondence; reserve rooms and spaces as needed.

Skills

Administrative skills

Communication skills

Customer service

Coordination

Typing

Education

High School diploma

Bachelor's degree

Job description

Overview

Opportunity: Sales and Catering Coordinator

Performs administrative functions in support of property sales and catering team in an effort to provide timely and accurate service to internal departments and external customers.

Potential Career Path

Sales, Catering or Conference Services Manager - Director of Catering or Director of Sales

Essential Job Functions

• Promptly answer telephone calls and communicate relevant account information to managers and departments.
• Type and process correspondence, proposals, banquet event orders and contracts as directed by management.
• Distribute memos, contracts, resumes, room requests, amenities and other communication as it relates to sales and catering to relevant departments.
• Act as a liaison between Sales/Catering Directors and Managers and other departments to properly communicate information needed for upcoming events including distribution of BEOs, resumes and changes.
• Politely and professionally converse with clients and respond to all inquiries.
• Coordinate as appropriate with other departments to ensure seamless delivery of service and guest satisfaction.
• Maintain filing and retaining necessary copies of contracts and correspondence in accordance with established standards.
• File and organize copies of contracts and correspondence ensuring records are up to date.
• Reserve and confirm rooms, meeting space, and banquet space when necessary.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or Bachelor's Degree preferred, but not required.
• Previous hotel sales or catering experience preferred, but not required.

Work Environment and Context

• Work schedule varies and may include occasionally working on holidays, evenings on weekends.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.