Sales and Account Retention Representative

Spectrum; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is seeking a customer care representative to resolve concerns, support account maintenance, and present Spectrum Mobile within a full portfolio.

You will use active listening and professional communication to maintain high satisfaction, drive retention, and identify upsell opportunities across wireless plans and services.

This role requires the ability to work in an office and adhere to call-center metrics, with flexible scheduling as needed.

Qualifications

• Ability to read, write, speak and understand English.
• Clear, professional communication with a customer-focused approach.
• Build rapport, overcome objections, and retain customers through solution-oriented conversations.
• Work effectively in a fast-paced, metric-driven call center environment.
• Learn and apply billing, account management, and order entry systems.
• Understand sales practices, customer retention techniques, and service recovery methods.

Responsibilities

• Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions.
• Apply active listening and respectful communication to deliver outstanding customer service and meet call-handling standards.
• Present Spectrum's full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value.
• Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities.
• Process transactions accurately within billing and order management systems.
• Identify opportunities to upsell products and services by understanding customer needs.
• Maintain up-to-date knowledge of competitor pricing and products to retain customers.

Skills

English proficiency

Customer communication

Rapport building

Call center operations

Billing/order-entry systems

Sales retention techniques

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum's suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you'll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.

How You'll Make An Impact

• Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum's offerings
• Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
• Present and explain Spectrum's full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
• Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
• Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
• Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
• Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Working Conditions

• Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require

Required Qualifications

What You'll Bring to Spectrum

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English
• Communicate clearly and professionally with a customer-focused approach
• Build rapport, overcome objections, and retain customers through solution-oriented conversations
• Work effectively in a fast-paced, metric-driven call center environment
• Learn and apply billing, account management, and order entry systems
• Understand sales practices, customer retention techniques, and service recovery methods

Experience

Preferred Qualifications

• 2+ years of call center sales experience

Skills

• Working knowledge of Spectrum products and services, especially mobile offerings
• Knowledge of competitor wireless, internet, video and voice products and services

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SRT103 2026-81216 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.