Sales Advisor - Boston

A. Lange und Söhne; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A prestigious luxury watch brand seeks a dedicated Ambassador to drive sales and enhance client relationships. The role involves achieving sales targets, providing exceptional client service, and participating in boutique operations. Ideal candidates will have a luxury retail background, strong communication skills, and a commitment to excellence.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Health Savings Accounts

Life Insurance

Disability Benefits

Paid Time Off

Wellness Reimbursements

Volunteer Days

Qualifications

• 5+ years of experience in the watch or related luxury field.
• Can do attitude with a focus on luxury client experience.

Responsibilities

• Achieve and exceed personal sales targets through an exclusive brand experience.
• Provide excellent client experience within the boutique environment.
• Maintain CRM efficiency and build long-lasting business relationships.

Skills

Critical Thinking

Solution-Oriented

Organizational Skills

Verbal Communication

Written Communication

Education

Bachelor's Degree

Tools

MS Office

Excel

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

A. Lange & Söhne is one of the world’s most respected and successful brands in fine watchmaking. We aim to continue adding to our rich heritage with new, extraordinary timepieces that are very much in keeping with our reputation for state-of-the-art tradition. What we expect from our watches, we expect from ourselves: Never stand still.

Role Overview

As an Ambassador of the Maison, you are responsible for achieving and exceeding your personal sales targets through an exclusive Brand experience in accordance with A. Lange & Söhne heritage and values, while continuously nurturing and developing a base of high-end clients. You are also an active participant in the daily operations of the boutique.

Responsibilities

1. Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
2. Represent the brand professionally in compliance with group sales policies, procedures, initiatives, and operations regulations.
3. Be attentive, responsive, and versatile to client requests. Collaborate with management to balance local brand initiatives, manufacturing deliveries, and client product expectations.
4. Consistently achieve and/or exceed individual and boutique monthly sales targets, as directed by management.
5. Provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment and during events.
6. Lead and manage all steps of the sale professionally, following the brand’s policies.
7. Negotiate and handle objections with ease.
8. Identify potential sales leads; perform targeted follow-up to generate product selling opportunities.
9. Participate in networking events to support traffic and brand exposure.
10. Maintain CRM efficiency and build long-lasting business relationships through creative outreach initiatives.
11. Communicate professionally via telephone, email, and SMS.
12. Maintain a precise and efficient business schedule, including tasks, appointments, and continued learning.
13. Utilize CRM data analysis skills to generate sales.
14. Capture accurate client data to build relationships that result in sales.
15. Resolve client issues appropriately and escalate when needed.
16. Partner with management on in-store and offsite events and networking.
17. Represent the brand professionally, adhering to Richemont and A. Lange & Söhne guidelines.
18. Follow social media and communication policies.
19. Maintain professional attire and language within the boutique and during official business.

Qualifications

1. ‘Can do’ attitude with a focus on luxury client experience.
2. Bachelor’s Degree.
3. 5+ years of experience in the watch or related luxury field.
4. Strong critical thinking and solution-oriented skills.
5. Flexible to work according to changing boutique schedules.
6. Strong verbal, written, and organizational skills.
7. Proficiency in MS Office and Excel.
8. Secondary language skills are a plus.

Richemont offers a competitive compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority. Our benefits include medical, dental, and vision coverage, health savings accounts, life insurance, disability benefits, paid time off, wellness reimbursements, and volunteer days. We support employees in making a positive impact in their communities.

At Richemont, We Craft the Future!

Salary will be based on relevant skills and experience.