Sales Admin - Regional Account Manager

Forensics Source; Burlington (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Forensics Source is seeking a Regional Manager to drive sales to Law Enforcement and Public Safety agencies in Central North Carolina. You will service existing accounts, develop new ones, and tailor presentations to customer needs amid a competitive landscape.

Responsibilities include daily call planning, quoting, order submission, CRM maintenance, and reporting to leadership. The role emphasizes building a strong regional presence, vendor relations, and meeting sales targets while upholding

Qualifications

• Requires 2+ years of law enforcement or emergency services sales experience.
• Ability to manage territory and meet sales goals.
• Strong negotiation and customer service skills.
• Must have a four-year degree or equivalent sales/marketing experience.
• Ability to present information to individuals or groups and communicate effectively.

Responsibilities

• Service existing accounts and establish new accounts by planning daily calls.
• Adjust sales presentations to customer type and competition.
• Identify opportunities and request quotes from Customer Service.
• Submit orders referencing part numbers and purchasing guidelines.
• Maintain CRM data and report activity and results.
• Develop pipeline and monitor KPI to optimize performance.
• Analyze market data to inform strategy and displace competition.
• Respond to inquiries within 24 hours and resolve complaints.

Skills

Territory Management

Meeting Sales Goals

Negotiation

Customer Service

Law Enforcement Sales

Education

Four year degree

Tools

MS Office

CRM software

Internet

Job description

OVERVIEW

The Regional Manager’s focus is developing and selling to the Law Enforcement and Public Safety agencies in the designated market.

RESPONSIBILITIES

• Service existing accounts, obtain orders, establish new accounts by planning and organizing daily work schedule to call on existing or potential customers
• Adjust content of sales presentations by studying the customer type and competitive environment
• Identify sales opportunities, assist in guiding the account to the correct product, request sales quotes from Customer Service
• Submit orders to customer service by referring to part numbers and agency purchasing guidelines
• Keep management informed by submitting activity and results reports.
• Leverage the company CRM system daily to build and manage the sales pipeline, to inform revenue and demand guidance, to measure KPI’s and optimize performance.
• Utilize CRM data to analyze the marketplace, build pipeline business, develop deeper market penetration and seek to displace the competition.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Respond to customer inquiries within 24 hours
• Recommend changes in products, service, and policy by evaluating results and competitive intelligence
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Responsible for establishing good working relationships with vendor reps and developing excellent product knowledge
• Maintain professional and technical knowledge by attending regional tradeshows and training events, reviewing professional publications and competitor’s catalogs, establishing personal networks with key customers and vendors
• Contribute to team effort by accomplishing related results as needed
• Perform other duties as assigned by Management
• Reports directly to VP of Sales or Regional Sales Director
• Manages regional sales budget

QUALIFICATIONS

• Customer Service
• Meeting Sales Goals / Closing Sales
• Territory Management
• Negotiation
• Two or more years of law enforcement or emergency services sales experience
• Four (4) year degree or equivalent experience in Business Sales and Marketing
• Law Enforcement / Military Experience a plus
• Average at least 12 physical sales calls per week
• Set up at least two (2) regional vendor demonstrations per year
• Ability to present information to individual or groups and to communicate effectively
• Ability to handle and complete multiple projects within deadlines
• Must be able to meet sales goals and able to generate and close sales
• Must be skilled with personal computers, MS Office products and the Internet
• Detail and result oriented
• Ability to accomplish tasks and processes accurately and completely
• Ability to facilitate the flow of work for a process or a procedure
• Ability to actively participate as a member of a team to move toward the completion of goals
• Ability to adhere to Company policies and procedures
• Ability to adhere to Company safety policies and procedures
• Must be able to present a clean, professional image
• Must be able to keep work environment clean, presentable, and safe
• Ability to pass criminal background check
• Must have a record of stability with employment history
• Must maintain a reliable personal vehicle
• Must have an 'owners not renters' mentality
• Must live in Central North Carolina