Sales Admin - Korean Bilingual

Genoray America, INC.; Suwanee (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k)

Health insurance

Per diem travel allowance

Cell phone stipend

Gift cards for holidays

Paid time off

Job summary

Genoray America, INC. is seeking a Sales Operations Coordinator to support LATAM sales, manage HQ documentation, CRM data, and end-to-end order-to-delivery processes for Latin American distributors.

The role involves close daily collaboration with HQ in Korea and requires strong trade documentation skills and business-level Korean. Responsibilities include coordinating quotations, invoices, POs, shipments, and payments, preparing export documents, and maintaining CRM data accuracy.

Qualifications

• 3+ years of experience in international trade (export/import).
• Bilingual English/Korean with business-level writing for HQ collaboration.
• Knowledge of Incoterms, export documentation and international payment terms (T/T, L/C).
• Strong Excel and data accuracy skills.
• Experience managing relationships with distributors, freight forwarders and customs brokers.

Responsibilities

• Act as the primary liaison between Sales and Headquarters, coordinating daily communications with Korean HQ on orders, delivery, and quality issues.
• Process distributor orders end-to-end: quotations, proforma invoices, POs, order confirmations, shipments and payments.
• Prepare export documents (Commercial Invoice, Packing List, B/L/AWB, Origin) and coordinate with freight forwarders and customs brokers.
• Track payments and accounts receivable, monitor credit terms with distributors.
• Prepare product registrations and technical files for public tenders as needed.
• Maintain CRM data integrity, compile reports, and support monthly leadership reporting.
• Coordinate logistics for meetings, seminars, and trade shows; support field sales with collateral and travel arrangements.

Skills

International trade

Export documentation

CRM management

Vendor relations

Bilingual English/Korean

Tools

CRM software

MS Excel

ERP systems

Job description

Genoray America is a fast-growing company that specializes in medical and dental X-ray devices. As a company specializing in research, developing, manufacturing and sales, Genoray has been recognized as a leading company in the C-Arm industry in South Korea and remains a leader in this market. We pride ourselves on being an exporting company and we will continue to spread the reputation of South Korea and Genoray across the World.

Our Sales Operations Coordinator serves as the tactical backbone for Sales leadership and the back-office partner of our LATAM sales team. They manage HQ documentation, CRM data, and trade show logistics, as well as the full order-to-delivery process for our Latin American distributors, enabling the Sales Director and Manager to focus on strategy. The Sales Operations Coordinator blends administrative expertise with direct exposure to vendor relations and market trends.

This role works closely with our headquarters in Korea on a daily basis. Strong trade documentation skills and business-level Korean are essential.

• Acts as the primary administrative liaison between the Sales Department and Headquarters, communicating daily with Korean HQ teams (sales, production, logistics, QA/RA) on order status, delivery schedules, and quality issues, and ensuring all corporate paperwork and compliance standards are met.
• Processes distributor orders end-to-end: quotations, proforma invoices, POs, order confirmation with HQ, and shipment and payment follow-up.
• Prepares and verifies export documents (Commercial Invoice, Packing List, B/L or AWB, Certificate of Origin) and coordinates with freight forwarders and customs brokers.
• Tracks payments (T/T, L/C), accounts receivable, and credit terms with distributors.
• Prepares documents for product registrations and public tenders, such as certificates, declarations, and technical files.
• Manages department documentation, drafts internal memos, and assists with executive-level reporting to streamline monthly closings for leadership.
• Takes ownership of CRM and sales data integrity by importing new data, pulling reports, updating records, and performing cross-checks, and maintains price lists.
• Prepares monthly reports for HQ in Korean and English.
• Coordinates logistics for business meetings, seminars, and trade shows, including travelarrangements and preparation of sales and marketing collateral, and supports the field sales team.
• Travels as required to support the team at exhibitions and trade shows, ensuring all operational and administrative needs are handled on-site.
• Performs well under tight deadlines while managing multiple high-priority tasks for both the local sales team and corporate stakeholders.
• Conducts self with respect to company values.
• Performs all other duties as assigned and required.

Skills:

• Self-motivated; willing to learn advanced medical technology
• Organized; maintains a clean working space
• Strong customer service; professionalism; Respectful and Considerate
• Computer and MS software skills – Excel, Word, and PPT especially
• Knowledge of the industry, shipping, and incoterms (preferred)
• Technical Understanding of X-ray Systems
• Communication Skills – Teamwork and Collaboration
• Ability to move and lift up to 50lbs occasionally for trade shows and transport.
• 3+ years of experience in international trade (export/import) and/or B2B sales support (Required)
• Bilingual English/Korean (Required), with business-level writing in both languages for daily collaboration with HQ in Korea
• Working knowledge of Incoterms, export documentation, and international payment terms (T/T, L/C)
• Experience managing relationships with distributors, freight forwarders, customs brokers, and other vendors
• Excellent verbal and written communication skills
• Detail-oriented, with strong Excel skills
• Flexibility for occasional early-morning or evening calls with Korea
• Ability to travel occasionally within the U.S., Central America, and South America
• 401(k)
• Health insurance
• Pay Range: Depending on experience.
• Annual company bonus: 0%–10% of annual base salary (company performance-based at company discretion)
• $55 per diem meal allowance for business travel.
• $50/month per employee towards department meals
• $50/month cell phone stipend (personal phone used for work)
• $50 - $100 gift cards for eligible holidays at company discretion
• Qualifying Employee Welfare events ($0–$1,000 value) (0-5 days PTO gifted)