Sales Account Representative

Dairy Farmers of America; Billings (MT); Vor Ort; USD 55.000 - 90.000; Vollzeit

Zusammenfassung

Dairy Farmers of America is seeking a Sales Support Specialist to focus on assigned accounts and pursue new opportunities. You will build positive relationships, resolve inquiries, and help achieve sales targets while collaborating with operations, logistics, and marketing.

You will maintain records, use Salesforce/Power BI, and analyze accounts for growth. Initial responsibilities include preparing presentations, supporting cross-sell opportunities, and ensuring timely responses to customer

Qualifikationen

• Experience in food and beverage sales support.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools and data analysis is a plus.

Aufgaben

• Act as primary point of contact for customers and respond promptly to inquiries.
• Collaborate with operations, logistics, product development, and marketing to resolve issues.
• Maintain accurate records of customer interactions and sales activities.
• Utilize systems such as order processing, Salesforce/Power BI, inventory, and logistics.

Kenntnisse

Sales techniques

Communication skills

Time management

Teamwork

Problem solving

English proficiency

Ausbildung

Undergraduate degree in business/sales/marketing or related

2+ years customer-facing sales support experience

Tools

Salesforce

Power BI

Inventory systems

Logistics systems

Microsoft Office

Jobbeschreibung

Focus on supporting assigned accounts, while also looking for new sales/business opportunities. Develop positive relationships and interactions with customers to understand their needs, provide solutions, respond to inquiries, handle and resolve issues, and ultimately help to achieve sales targets and revenue goals. Help to facilitate and participate in cross-sell opportunities, new account prospecting, and sales calls. Develop knowledge of the company's products, product lines, and/or services; existing customers and potential customer landscape; consumers; the sales process; and industry trends.

JOB DUTIES AND RESPONSIBILITIES

• * Act as a primary point of contact for customers and address their inquiries and concerns promptly. Proactively provide information or respond to inquiries about accounts, products, and services or information concerning pricing, changes in service, discontinuance, shipping, etc.
• * Collaborate with colleagues and internal groups (operations, logistics, product development, marketing) as needed to solve customer issues and ensure customer satisfaction
• * Maintain accurate records of customer interactions, sales activities, and sales pipelines
• * Utilize the various systems and processes such as the order process, Salesforce/Power BI, inventory management, logistics systems, supply/demand planning, etc.
• * Analyze customer accounts to identify growth opportunities and areas for improvement
• * Present and promote products or services to existing customers effectively
• * Assist in preparing and delivering sales presentations, product demonstrations, and proposals on existing and new products and/or services. Educate clients on the benefits and features of the products and/or services
• * Initiate and close sales calls with customers under sales management or senior team member guidance
• * Generate regular reports on sales performance and account status. Interpret sales reports to leverage DFA's position (e.g., ranking, ACV, market share, sales movement)
• * Participate in meetings with the sales team, marketing, and product/service development teams to align strategies and offerings
• * Stay informed about market trends, industry developments, and customer needs
• * May be accountable for the delivery of assigned volume, profit, and administrative targets for the assigned region or accounts
• * The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
• * Undergraduate degree in business, sales, marketing, or related curriculum (or equivalent combination of experience and education)
• * 2+ years of experience dealing directly with customers and working in a sales support role within the food and beverage industry; or demonstrated aptitude for a sales account management role
• * Certification and/or License - may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

• * Knowledge of sales techniques
• * Knowledge of and skill with Microsoft Office Suite and company computer systems
• * Able to establish and maintain positive relationships with internal and external customers
• * Able to communicate clearly and effectively, both verbally and in writing
• * Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
• * Able to work well under pressure and adapt to changing organizational and operational needs
• * Able to resolve problems
• * Able to deliver on commitments and deadlines
• * Able to work independently and as part of a team
• * Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans