Sales Account Manager - Existing Installation

Schindler Group; Portland (OR); On-site; USD 82,000 - 102,000; Full time

Benefits offered by this job

Fully vested 401k match

Medical, Dental and Vision plans

Paid time off and holidays

Tuition Reimbursement

Parental Leave

Job summary

Schindler in Portland, OR is seeking an EI Sales Account Manager to grow service sales for elevators and escalators. You’ll nurture customer relationships, handle proposals, and work across maintenance, repairs, and upgrades to meet revenue targets.

The role requires 2+ years B2B sales, strong presentation and negotiation skills, Excel proficiency, and travel as needed. SAP experience is a plus; you’ll collaborate with field teams to deliver exceptional service.

Qualifications

• Bachelor’s degree with 2+ years of B2B sales experience in the elevator or related industry.
• Strong communication, negotiation, objection handling and closing skills.
• Proficiency in Microsoft Office applications.
• Experience with SAP.
• Willingness to travel and manage fieldwork.

Responsibilities

• Cultivate relationships with customers to drive sales for elevator and escalator services including maintenance, repairs and upgrades.
• Ensure high levels of customer satisfaction and identify sales opportunities.
• Manage existing and new customer accounts and retain customers.
• Act as liaison between customer and Schindler to build long-term relationships.
• Collaborate with Field Superintendent and technicians to deliver excellent customer experience.

Skills

Presentation skills

Communication

Negotiation

Time management

Problem solving

Customer relationship

Travel flexibility

SAP

Education

Bachelor’s degree with 2+ years of B2B sales experience in elevator/related industry

Tools

SAP

Job description

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Location: Portland,OR,United States
Job ID:92884

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Your main responsibilities

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

ESSENTIAL FUNCTIONS

• Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
• Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.
• Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What you bring

• Bachelor’s degree with 2+ years of B2B sales experience in the elevator or related industry.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem-solving abilities.
• Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values.
• Experience with SAP and a results-driven mindset to thrive in a competitive sales environment preferred.
• Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $81,500 - $101,900

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

For Questions, please contact Sarah Demetria Ward at [e-mail].

We Elevate… Your Career

For Questions, please contact Sarah Demetria Ward at [e-mail].

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.