Sales Account Manager - Existing Installation

Schindler; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Schindler is seeking an Existing Installation (EI) Sales Account Manager in the Miami area. You will cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades, while ensuring high satisfaction and revenue growth.

Collaborate with field teams to generate leads and deliver a seamless customer journey. Responsibilities include managing client portfolios, pursuing opportunities, negotiating terms, and presenting proposals.

Qualifications

• Bachelor's degree strongly preferred or 3+ years of industry sales experience.
• Proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time management and organizational skills.
• Motivated, resilient, customer-focused mindset aligned with Schindler's values.
• Experience with SAP is preferred.
• Willingness to travel and manage fieldwork.

Responsibilities

• Cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades.
• Ensure high levels of customer satisfaction; identify and pursue sales opportunities.
• Manage existing and new customer accounts; retain customers and oversee receivables.
• Collaborate with Field Superintendent and technicians to drive lead generation and total customer experience.
• Identify sales opportunities and introduce new technology and services; illustrate value to customers.
• Negotiate contract terms and develop sales strategies aligned with product goals.
• Prepare estimates and maintain accurate customer records; ensure policy compliance.

Skills

Presentation skills

MS Office

Communication

Negotiation

Objection handling

Closing skills

Relationship building

Time management

Problem solving

Travel readiness

Education

Bachelor's degree preferred

Tools

SAP

Microsoft Office

Job description

Location: Miami,FL,United States
Job ID: 92207

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don't justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Your main responsibilities

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

• Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
• Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.
• Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What you bring

• Bachelor's degree strongly preferred or minimum of 3 years of industry sales experience.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem-solving abilities.
• Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler's values.
• Experience with SAP and a results-driven mindset to thrive in a competitive sales environment preferred.
• Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions preferred.
• Customer Account Management: proficient in building and managing client relationships, ability to handle challenging inquiries, while ensuring satisfactory resolution with a focus on revenue generation.
• Negotiation & Strategy: experienced in the ability to negotiate contract terms and develop sales strategies