Sales Account Manager- Customer Development

Ryder System, Inc.; New Brunswick (NJ); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) plan

Job summary

Ryder System, Inc. is seeking an experienced Customer Development Manager to manage assigned accounts, educate customers on Ryder services, and develop growth opportunities.

Travel is required; a car allowance and company cell phone are provided, with strong monthly commission potential. Ideal candidates will have a Bachelor’s degree and 5+ years of sales and customer relationship experience, plus the ability to work with multiple Ryder departments to deliver solutions.

Qualifications

• Demonstrates problem solving skills.
• Strong verbal and written communication skills.
• Effective interpersonal skills.

Responsibilities

• Maintain regular and consistent contact with customers to meet customer requirements.
• Develop sales penetration plan.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influences.
• Ensure contracted services are delivered to customer.

Skills

Problem solving

Verbal communication

Interpersonal skills

Financial data analysis

Mentoring

Team player

Education

Bachelor's degree in Business, Marketing, Transportation or equivalent experience

Job description

Job Summary

BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY.

As a "CDM", you’ll be part of a dynamic team, equipped to succeed and empowered to develop your sales career. Even in 2020, Ryder continues to move the transportation industry forward. As an innovative outsourced solutions provider, we enable commerce to flow reliably, efficiently, and safely. How?

• Top Technology Provider for Food & Beverage Supply Chain
• Top Third Party Logistics (3PL) Provider to the Retail Industry
• Largest Electric Truck Footprint in the US

The Customer Development Manager position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process. Your ability to build and maintain relationships is critical to the success in this role. The position requires ground travel and includes salary, a car allowance, company cell phone, and excellent monthly commission potential. Some travel may apply for training. We also offer a full benefits package, 401k employer match, and a discount on shares!

Essential Functions

• Maintain regular and consistent contact with customers to meet customer requirements
• Develop sales penetration plan
• Segment account base by opportunity for growth and potential for risk
• Present Ryder services and capabilities
• Develop relationships with all customer buying influences
• Develop complete understanding of customers business, goals and objectives
• Work with RIL to develop opportunities for the application of those services as appropriate
• Serve as facilitator between customer and Ryder departments or Ryder vendors
• Ensure contracted services are delivered to customer
• Orchestrate the development of a productive working relationship with the customer
• Maintain appropriate customer contact
• Understand and manage customer satisfaction perception
• Conduct regularly scheduled customer reviews
• Monitor CSI results by account
• Develop knowledge base of competitive alternatives
• Contribute to an effective transition of accounts sold
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff
• Supply customer with information regarding operational performance
• Learn customers business & operations Training and improvement of sales skills, industry knowledge and personal growth needs

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Effective interpersonal skills
• Ability to analyze and interpret financial data
• Ability to leverage customers financial data to determine needs and solutions match
• Ability to guide, engage, and impart knowledge to others
• Willingness and ability to work with and mentor new sales employees
• Ability to work independently and as a member of a team
• Ability to work in team concept while holding self fully accountable
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience
• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required
• DOT Regulated No #FB #INDexempt #LI-CB

Job Category

Outside Sales

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type: Salaried

Minimum Pay Range: $58,000

Maximum Pay Range: $70,000 with commission

Benefits Information

• For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act

Ryder Pay Transparency Policy.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.