Sales

Applus+ Laboratories; Town of Ithaca (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equal opportunity employer

Accommodations during hiring

Job summary

Applus Laboratories DatapointLabs is seeking a Sales Representative to support and grow relationships with existing customers across the United States. You will serve as the primary contact for inquiries, quotations, and order follow-up, while identifying solutions that meet client needs and strengthen long-term partnerships.

You will collaborate with customer service, operations, engineering, and marketing to ensure timely execution and exceptional customer satisfaction, contributing to revenue

Qualifications

• Proven sales experience in professional, scientific, or technical services.
• Strong sales principles and CRM knowledge.
• Excellent communication and negotiation skills.
• Ability to work independently and collaborate in a fast-paced environment.
• Experience with cross-selling and expanding existing accounts.

Responsibilities

• Manage and nurture relationships with existing clients to encourage repeat business and referrals.
• Collaborate with internal teams to customize solutions and ensure client expectations are met or exceeded.
• Track sales activities, forecast revenue, and report on progress to senior management regularly.
• Perform customer follow-up to ensure satisfaction with the delivered service.
• Guide customers in the correct testing that they may require.
• Develop and deliver compelling sales presentations and proposals that address client requirements and demonstrate product/service benefits.
• Identify and pursue new business opportunities through research, networking, and outreach within the professional, scientific, and technical sectors.

Skills

Sales Experience

CRM Knowledge

Communication

Negotiation

Independent Work

Team Collaboration

Account Management

Cross-Sell / Upsell

Education

Bachelor’s degree

Tools

Salesforce

HubSpot

Job description

Applus Laboratories DatapointLabs is a leading global provider of testing, inspection, and certification services. We work across a wide range of industries to ensure the safety, quality, and performance of our clients' products and operations.

Founded in 1995 with a mission to test materials for computer-aided engineering (CAE), DatapointLabs today is the premier materials testing company for the product design community. Over 800 product development centers in 34 countries across the globe have come to recognize DatapointLabs as an important partner. Expert understanding of materials at early stages of product design helps reduce expensive try-outs and prevent failures. Our technical teams test over a 1000 materials a year, including plastics, rubber, composites, foam, ceramics, food and metals. The high volume and diversity of testing is done in a stringent ISO 17025 production environment. DatapointLabs offers research-quality material inputs for CAE in a routine five-day turn around. Data are delivered in TrueDigital format on Matereality (www.matereality.com). Fully equipped with modern instruments and expert personnel, DatapointLabs is a center for the science of materials: physical properties of materials in the solid and melt state, including mechanical, rheological, thermal, pvT, viscoelastic, impact, fatigue, and creep.

Our mission is to support the testing of medical devices that not only comply with regulatory requirements but also meet the real-world needs of patients and healthcare providers.

Description

The Sales Representative plays a critical role in supporting and growing relationships with existing customers while ensuring a high level of service throughout the sales process. This position serves as a primary point of contact for customer inquiries, quotations, order follow-up, and ongoing account support, helping to identify solutions that meet customer needs and strengthen long-term partnerships. In addition to managing existing accounts, the role proactively identifies opportunities to expand business through cross‑selling, upselling, and securing new customer relationships. The successful candidate will collaborate closely with cross‑functional teams, including customer service, operations, engineering, and marketing, to ensure seamless communication, timely execution, and exceptional customer satisfaction. This role contributes to revenue growth by maintaining strong customer relationships, uncovering new sales opportunities, and supporting the achievement of the company's sales objectives within the United States.

Responsibilities

• Manage and nurture relationships with existing clients to encourage repeat business and referrals.
• Collaborate with internal teams to customize solutions and ensure client expectations are met or exceeded.
• Track sales activities, forecast revenue, and report on progress to senior management regularly.
• Perform customer follow-up to ensure satisfaction with the delivered service.
• Guide customers in the correct testing that they may require.
• Develop and deliver compelling sales presentations and proposals that address client requirements and demonstrate product/service benefits.
• Identify and pursue new business opportunities through research, networking, and outreach within the professional, scientific, and technical sectors.

Minimum Qualifications

• Proven experience in sales, preferably within the professional, scientific, or technical services industry.
• Strong understanding of sales principles and customer relationship management.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Science, Engineering, or a related field.
• Experience using CRM software such as Salesforce or HubSpot.
• Technical background or familiarity with scientific and technical products and services.
• Track record of consistently meeting or exceeding sales targets.
• Experience working with clients across diverse geographic regions within the United States.
• Experience with selling technical services a plus

Skills

• Strong customer service and relationship management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to build rapport with customers and identify their needs.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Problem-solving skills with the ability to resolve customer inquiries effectively.
• Ability to identify opportunities for account growth through cross‑selling and upselling.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail and follow-through.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to learn and communicate technical products and services.
• Results-oriented with a proactive approach to supporting sales and customer satisfaction.

Applus Laboratories DatapointLabs is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds and provide accommodations at all hiring stages. If you require accommodations, please let us know in advance.