SAH Administrative Assistant II

Brown University Health; Fall River (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Brown University Health seeks to provide leadership and support to administrative staff to promote efficiency, accuracy, and exceptional patient service across the organization.

Employees are expected to model Compassion, Accountability, Respect, and Excellence in daily interactions with patients, customers, and colleagues, and to exemplify core success factors in teamwork and performance.

Qualifications

• 3-5 years experience in related field.
• Excellent phone and face-to-face customer service skills.
• Excellent verbal and written communication with attention to detail.
• Ability to work independently and take initiative.
• Good judgment and problem solving abilities.
• Strong organization and time management skills.
• Ability to develop and train administration staff on new processes.

Responsibilities

• Demonstrates respect for the dignity of all patients, families, visitors, and staff to maintain a professional environment.
• Commits to recognizing and respecting cultural differences for all customers.
• Communicates effectively with internal and external customers, respecting cultural, values, beliefs and ages.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Initiative

Organization skills

Problem solving

Attention to detail

Staff training

Education

High School Diploma or Associates Degree

Job description

Summary

To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization.

Summary

To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In Addition To Our Values, All Employees Are Expected To Demonstrate The Core Success Factors Which Tell Us How We Work Together And How We Get Things Done. The Core Success Factors Include

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

Key Responsibilities

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversities for all customers (internal and external)
• Communicates effectively ith internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
• Performs other duties as assigned

Minimum Qualifications

• 3-5 years experience in related field
• Excellent phone and face-to-face customer service skills
• Excellent communication skills with attention to details both verbally and in writing
• Ability to work independently and take initiative in the absence of management
• Good judgment and problem-solving skills
• Possess good organization skills and time management
• Ability to develop and train administration staff new processes to promote efficiency and patient experience

Education

• High School Diploma or preferably Associates Degree in related field

Pay Range

$20.32-$29.68

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type

Monday-Friday 8:30a-4:30p

Work Shift

Variable

Driving Required

No

Union

1199 Seiu United Healthcare Workers East