SAH Administrative Assistant II

Brown-University-Health-1; Fall River (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Brown University Health in Fall River, MA is seeking an administrator to lead and support staff, ensuring efficient operations and a positive patient experience. The role models Compassion, Accountability, Respect, and Excellence in every interaction with patients and colleagues.

Core Success Factors include trust, valuing differences, patient focus, and collaboration. Strong communication, cultural sensitivity, and training abilities are required to promote efficiency and service quality across

Qualifications

• 3-5 years experience in related field.
• Excellent phone and face-to-face customer service skills.
• Excellent communication skills with attention to details both verbally and in writing.
• Ability to work independently and take initiative in the absence of management.
• Good judgment and problem-solving skills.
• Possess good organization skills and time management.
• Ability to develop and train administration staff new processes to promote efficiency and patient experience.

Responsibilities

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversities for all customers (internal and external)
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
• Performs other duties as assigned

Skills

Customer service

Communication

Independence

Judgment & problem solving

Organization & time management

Experience 3-5 years

Education

High School Diploma

Associates Degree

Job description

SUMMARY:

To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization.

Brown University Health employees are expected to successfully role model the organization\'s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences


• Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES:

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.


• Commits to recognize and respect cultural diversities for all customers (internal and external)


• Communicates effectively ith internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.


• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• 3-5 years experience in related field


• Excellent phone and face-to-face customer service skills


• Excellent communication skills with attention to details both verbally and in writing


• Ability to work independently and take initiative in the absence of management


• Good judgment and problem-solving skills


• Possess good organization skills and time management


• Ability to develop and train administration staff new processes to promote efficiency and patient experience

EDUCATION:

• High School Diploma or preferably Associates Degree in related field

Pay Range:

$20.32-$29.68

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type:

Monday-Friday 8:30a-4:30p

Work Shift:

Variable

Driving Required:

No

Union:

1199 Seiu United Healthcare Workers East