Safety & Security Officer

Hyatt Vacation Ownership; Town and Country (WA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Free Parking

Department celebrations

Associate Appreciation Week

Monthly associate recognition and""REW

Job summary

Hyatt Vacation Ownership is seeking a Loss Prevention/Security Officer to patrol all areas of the property and assist guests with room access. You will monitor CCTV, perimeter and fire life safety systems, respond to emergencies, and document incidents.

The role emphasizes confidentiality, safety, and professional guest service during flexible shifts including evenings and weekends. Responsibilities include reporting accidents, maintaining proper records, assisting guests and associates, and

Qualifications

• Patrols property and assists guests with room access.
• Maintains access control and safety procedures.
• Responds to emergencies and defuses disturbances.

Responsibilities

• Reports accidents and unsafe conditions to the manager.
• Maintains confidentiality of security reports and documents.
• Makes daily incident notes and loss prevention summaries.
• Assists guests and associates with courtesy and safety.
• Intervenes when needed and escorts unwelcome persons off-site.

Skills

Customer service

Communication

Safety procedures

Emergency response

Tools

CCTV monitoring

Alarm systems

Duress alarms

Fire life safety

Job description

Hourly Rate: $27.00

JOBSUMMARY

Patrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties.

CORE WORK ACTIVITIES

• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
• Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
• Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests’ service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
• Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
• Complies with quality assurance expectations and standards.
• Stands, sits, or walks for an extended period or for an entire work shift.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
• Performs other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

SITE PERKS BENEFITS

• Free Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Discounts on local food, fitness, recreation
• Seasonal Retention Bonus

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.