Safety & Security Officer

Hyatt Vacation Club at Northstar Lodge; Truckee (CA); On-site; USD 30,686,000 - 43,704,000; Part time

Benefits offered by this job

Free Parking

Department celebrations

Associate Appreciation Week

Monthly recognition programs

Discounts on local services

Seasonal Retention Bonus

Job summary

Hyatt Vacation Club at Northstar Lodge is seeking a Loss Prevention Officer to patrol property areas and assist guests with room access. This role involves monitoring safety systems, conducting inspections, and responding to emergencies.

The ideal candidate will have strong customer service skills and a professional demeanor. This position offers flexible scheduling, including evenings and weekends, with perks including free parking and a seasonal retention bonus.

Qualifications

• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Reports accidents, injuries, and unsafe work conditions to the manager.

Responsibilities

• Patrols all areas of the property; assists owner/guests with room access.
• Monitors Closed Circuit Televisions, perimeter alarm system, and fire life safety system.
• Conducts daily physical hazard inspections and responds to accidents.

Skills

Customer service

Safety procedures

Conflict resolution

Emergency response

Communication

Job description

Hourly Rate: $27.00

JobSummary

Patrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties.

Core Work Activities

• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
• Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
• Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
• Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
• Complies with quality assurance expectations and standards.
• Stands, sits, or walks for an extended period or for an entire work shift.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
• Performs other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Site Perks Benefits

• Free Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Discounts on local food, fitness, recreation
• Seasonal Retention Bonus

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online