Safety & Security Officer

Hyatt Vacation Club at Wild Oak Ranch; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free On-Site Parking

Discounted meals

Department celebrations

Associate Appreciation Week

Monthly associate recognition and r e​

Job summary

Hyatt Vacation Club at Wild Oak Ranch is seeking a vigilant Loss Prevention associate. You will patrol all areas of the property, assist owners and guests with room access, monitor CCTV and alarm systems, lock entrances when needed, and conduct daily hazard inspections.

You may respond to accidents and emergencies, documenting incidents in clear reports. Flexibility is required to work evenings, weekends and holidays.

Qualifications

• Patrols all areas of the property and assists owners/guests with room access.
• Monitors CCTV, perimeter alarm system, duress alarms, and fire life safety system.
• Maintains confidentiality of property and incident reports.

Responsibilities

• Reports accidents, injuries, and unsafe conditions.
• Follows company policies and maintains professional appearance.
• Welcomes owners/guests and anticipates service needs.
• Communicates clearly and documents written materials accurately.
• Develops positive working relationships and supports team goals.
• Maintains QA standards and confidentiality of information.
• Stands and moves for extended periods; handles light physical tasks.
• Performs other reasonable duties as requested by Supervisors.
• Maintains customer-service focus with a professional demeanor.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Skills

Patrols property

Guest service

Incident reporting

Emergency response

Communication

Tools

CCTV monitoring

Perimeter alarm system

Duress alarms

Fire life safety

Job description

Hourly Rate: $18.80

JobSummary

Patrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties.

Core Work Activities

• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
• Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
• Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
• Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
• Complies with quality assurance expectations and standards.
• Stands, sits, or walks for an extended period or for an entire work shift.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
• Performs other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Site Specific Perks

• Free On-Site Parking

• Discounted meals

• Department celebrations

• Associate Appreciation Week

• Monthly associate recognition and reward programs

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online